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    Jellyfin Forum Support Troubleshooting troubleshooting since 10.9 update

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    troubleshooting since 10.9 update

    i need help with prerolls
    Tim
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    #11
    2024-05-17, 06:14 PM
    (2024-05-17, 06:12 PM)dalec76 Wrote:
    (2024-05-17, 06:09 PM)Tim Wrote: A good first step is to provide logs on where it is going wrong. But like @Mel_Gibson_Real also mentioned, if this is a problem with a third party plugin, you should report the issue to the developer of said plugin.

    i don't even know where to find logs, let alone how i would post them here. i have YET to have any issues with jellyfin until the update

    Go to dashboard -> logs -> the log containing the error
    Not your average hoarder.

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    TheDreadPirate
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    #12
    2024-05-17, 06:14 PM (This post was last modified: 2024-05-17, 06:14 PM by TheDreadPirate.)
    (2024-05-17, 06:13 PM)Tim Wrote:
    Quote:i would do that if i even knew how to do that, i've never had to send a github bug report before

    Is it this plugin? https://github.com/dkanada/jellyfin-plug...ros/issues

    You can create a bug report on there then. As they are the maintainers of this plugin they are much more capable of assisting you ; )

    But provide them with a clear error and problem you are facing, including logs and reproduction steps. That makes it easier for developers to fix an issue.

    I hope that isn't the plugin they're using.  Didn't dkanada leave the project? If it is the plugin they're using, hopefully there is a fork still being used.
    Jellyfin 10.10.7 (Docker)
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    Intel i3 12100
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    dalec76
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    #13
    2024-05-17, 06:17 PM
    ok i can do all that, but i still don't know what to look for in the logs to be able to send it to them.

    i do have another potential issue that maybe you can help with. since the update i also no longer have any backgrounds showing up when i open a show. is that something that got removed with the update? or am i missing something there??
    TheDreadPirate
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    #14
    2024-05-17, 06:22 PM
    When submitting a github issue, just include the entire log. We don't expect users to know what to look for and that is why we ask for the whole log.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    dalec76
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    #15
    2024-05-17, 06:24 PM
    (2024-05-17, 06:22 PM)TheDreadPirate Wrote: When submitting a github issue, just include the entire log.  We don't expect users to know what to look for and that is why we ask for the whole log.

    ok awesome good to know, did not know that at all
    Tim
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    #16
    2024-05-17, 06:27 PM
    (2024-05-17, 06:14 PM)TheDreadPirate Wrote:
    (2024-05-17, 06:13 PM)Tim Wrote:
    Quote:i would do that if i even knew how to do that, i've never had to send a github bug report before

    Is it this plugin? https://github.com/dkanada/jellyfin-plug...ros/issues

    You can create a bug report on there then. As they are the maintainers of this plugin they are much more capable of assisting you ; )

    But provide them with a clear error and problem you are facing, including logs and reproduction steps. That makes it easier for developers to fix an issue.

    I hope that isn't the plugin they're using.  Didn't dkanada leave the project?  If it is the plugin they're using, hopefully there is a fork still being used.

    I am unsure if that is the plugin or not. It was the first one I could find.
    Not your average hoarder.

    Storage: 8x18TB RAIDz2 + 2x16TB Mirror + 512GB NVMe OS drive
    CPU: Ryzen 1700
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    Motherboard: Gigabyte AORUS B450 PRO
    RAM: DDR4; 2x8GB + 2x16GB
    dalec76
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    #17
    2024-05-17, 06:31 PM
    (2024-05-17, 06:27 PM)Tim Wrote:
    (2024-05-17, 06:14 PM)TheDreadPirate Wrote:
    (2024-05-17, 06:13 PM)Tim Wrote:
    Quote:i would do that if i even knew how to do that, i've never had to send a github bug report before

    Is it this plugin? https://github.com/dkanada/jellyfin-plug...ros/issues

    You can create a bug report on there then. As they are the maintainers of this plugin they are much more capable of assisting you ; )

    But provide them with a clear error and problem you are facing, including logs and reproduction steps. That makes it easier for developers to fix an issue.

    I hope that isn't the plugin they're using.  Didn't dkanada leave the project?  If it is the plugin they're using, hopefully there is a fork still being used.

    I am unsure if that is the plugin or not. It was the first one I could find.

    no, i am currently using the CinemaMode plugin, (https://raw.githubusercontent.com/Cherry...ifest.json)
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