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    Jellyfin Forum Support Troubleshooting Troubleshooting

     
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    Troubleshooting

    FireTV Not Playing Movies
    boblender863
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    #1
    2023-10-21, 02:51 PM
    My FireTV stick was able to stream all of my media flawlessly, but now all the same movies are stuck at a pause. There will be slight playing of the movies but immediately goes back to a pause. My PC that acts as the host can connect to the server and play all media just fine.
    I am running 0.15.12 Jellyfin release for androidtv. I have tried the beta release and changing the streaming bit rate+ media player setting for my FireTV but nothing changed. Also, the playback info for my FireTV is showing " Direct playing: The source file is entirely compatible with this client, and the session is receiving the file without modifications."
    Any help will be greatly appreciated.
    TheDreadPirate
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    #2
    2023-10-21, 03:58 PM
    Are you able to check if there was a recent Android update on your FireTV stick?
    Jellyfin 10.10.3 (Docker)
    Ubuntu 24.04 LTS 
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
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    boblender863
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    #3
    2023-10-21, 05:46 PM
    (2023-10-21, 03:58 PM)TheDreadPirate Wrote: Are you able to check if there was a recent Android update on your FireTV stick?

    It seems that Jellyfin streaming is not working on any other device except my host PC. So, it seems to not be a FireTV issue but something with my host PC settings. 

    I finished testing on a laptop that connected successfully but experiences the same freezes. The video will play for around 3 seconds and pause for 30 seconds or more. Is this a transcoding issue? I am confused on why this is occurring now when it was fine before. I will try to revert my windows update and remake a Jellyfin server to see if that fixes the issue.
    TheDreadPirate
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    Posts: 11,852
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    #4
    2023-10-21, 06:12 PM
    Can you share your jellyfin and ffmpeg logs with us? Redact any WAN IPs then upload them to sourcebin or pastebin or something.
    Jellyfin 10.10.3 (Docker)
    Ubuntu 24.04 LTS 
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
    [Image: GitHub%20Sponsors-grey?logo=github]
    boblender863
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    Posts: 3
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    Joined: 2023 Oct
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    Country:United States
    #5
    2023-10-21, 06:16 PM
    It is working on all devices now. I had to change the default Transcoding settings suggested by another thread on here. I "allow[ed] encoding in HEVC format" and put hardware acceleration to "NVIDIA NVENC".
    I do appreciate you taking time to help me.
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