unable to reinstall jellyfin 1.9.1

[C2gl]

hello, i have been trying all evening to remove and reinstall jellyfin, and have been trying to repair it, at first, it didn't even want to uninstall, now i got further and it does show me the install window, but it keeps stopping and asking for a computer restart 

these are the logs, but i don't know what is happening nor how to solve it whatsoever 



[380C:3810][2024-03-13T20:24:00]i001: Burn v3.11.2.4516, Windows v10.0 (Build 22631: Service Pack 0), path: C:\Users\katri\AppData\Local\Temp\{3874EEEF-4061-4495-8200-4BF5F1747CA4}\.cr\JellyfinMediaPlayer-1.9.1-windows-x64.exe
[380C:3810][2024-03-13T20:24:00]i000: Initializing numeric variable 'autolaunch' to value '0'
[380C:3810][2024-03-13T20:24:00]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Jellyfin\Jellyfin Media Player'
[380C:3810][2024-03-13T20:24:00]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\JellyfinMediaPlayer.exe'
[380C:3810][2024-03-13T20:24:00]i000: Initializing numeric variable 'AddDesktopShortcut' to value '1'
[380C:3810][2024-03-13T20:24:00]i009: Command Line: '-burn.clean.room=C:\Users\katri\Downloads\JellyfinMediaPlayer-1.9.1-windows-x64.exe -burn.filehandle.attached=584 -burn.filehandle.self=700'
[380C:3810][2024-03-13T20:24:00]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\katri\Downloads\JellyfinMediaPlayer-1.9.1-windows-x64.exe'
[380C:3810][2024-03-13T20:24:00]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\katri\Downloads\'
[380C:3810][2024-03-13T20:24:00]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\katri\AppData\Local\Temp\Jellyfin_Media_Player_20240313202400.log'
[380C:3810][2024-03-13T20:24:00]i000: Setting string variable 'WixBundleManufacturer' to value 'Jellyfin'
[380C:3830][2024-03-13T20:24:00]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[380C:3830][2024-03-13T20:24:00]i000: Setting version variable 'WixBundleFileVersion' to value '1.9.1.0'
[380C:3810][2024-03-13T20:24:00]i100: Detect begin, 13 packages
[380C:3810][2024-03-13T20:24:00]i000: Setting string variable 'PreviousInstallFolder' to value 'C:\Program Files\Jellyfin\Jellyfin Media Player\'
[380C:3810][2024-03-13T20:24:00]i052: Condition 'PreviousInstallFolder' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i000: Directory search: wds78C90C4F25C58DF49B7F06B0FACFC974, did not find path: C:\Program Files\Jellyfin\Jellyfin Media Player\, reason: 0x80070003
[380C:3810][2024-03-13T20:24:00]i000: Setting numeric variable 'FoundMfPlatDll' to value 1
[380C:3810][2024-03-13T20:24:00]i000: Setting numeric variable 'Found_ucrtbase_dll' to value 1
[380C:3810][2024-03-13T20:24:00]i052: Condition 'NOT Found_ucrtbase_dll' evaluates to false.
[380C:3810][2024-03-13T20:24:00]i000: Setting string variable 'WinRegCurrentBuildNumber' to value '22631'
[380C:3810][2024-03-13T20:24:00]i000: Setting string variable 'WinRegCurrentBuild' to value '22631'
[380C:3810][2024-03-13T20:24:00]i000: Setting string variable 'WinRegEditionID' to value 'Core'
[380C:3810][2024-03-13T20:24:00]i000: Setting string variable 'WinRegInstallationType' to value 'Client'
[380C:3810][2024-03-13T20:24:00]i000: Setting string variable 'WinRegMediaPlayer' to value '%ProgramFiles%\Windows Media Player'
[380C:3810][2024-03-13T20:24:00]i000: Setting string variable 'WinRegProductName' to value 'Windows 10 Home'
[380C:3810][2024-03-13T20:24:00]i000: Setting string variable 'WinRegReleaseID' to value '2009'
[380C:3810][2024-03-13T20:24:00]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14'
[380C:3810][2024-03-13T20:24:00]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14'
[380C:3810][2024-03-13T20:24:00]i052: Condition 'FoundMfPlatDll' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i052: Condition 'FoundMfPlatDll' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i052: Condition 'FoundMfPlatDll' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i052: Condition 'FoundMfPlatDll' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i052: Condition 'FoundMfPlatDll' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i052: Condition 'FoundMfPlatDll' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i052: Condition 'FoundMfPlatDll' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i052: Condition 'FoundMfPlatDll' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[380C:3810][2024-03-13T20:24:00]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[380C:3810][2024-03-13T20:24:00]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[380C:3810][2024-03-13T20:24:00]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[380C:3810][2024-03-13T20:24:00]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[380C:3810][2024-03-13T20:24:00]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[380C:3810][2024-03-13T20:24:00]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[380C:3810][2024-03-13T20:24:00]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[380C:3810][2024-03-13T20:24:00]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[380C:3810][2024-03-13T20:24:00]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[380C:3810][2024-03-13T20:24:00]i101: Detected package: pmp, state: Present, cached: Complete
[380C:3810][2024-03-13T20:24:00]i101: Detected package: vcredist_repair, state: Absent, cached: Complete
[380C:3810][2024-03-13T20:24:00]i101: Detected package: vcredist, state: Absent, cached: Complete
[380C:3810][2024-03-13T20:24:00]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i052: Condition 'NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i052: Condition 'NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))' evaluates to true.
[380C:3810][2024-03-13T20:24:00]i199: Detect complete, result: 0x0
[380C:3830][2024-03-13T20:24:03]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[380C:3830][2024-03-13T20:24:03]i000: Setting numeric variable 'AddDesktopShortcut' to value 1
[380C:3810][2024-03-13T20:24:03]i200: Plan begin, 13 packages, action: Install
[380C:3810][2024-03-13T20:24:03]i052: Condition 'VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[380C:3810][2024-03-13T20:24:03]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86
[380C:3810][2024-03-13T20:24:03]i052: Condition 'VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[380C:3810][2024-03-13T20:24:03]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64
[380C:3810][2024-03-13T20:24:03]i052: Condition 'VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[380C:3810][2024-03-13T20:24:03]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86
[380C:3810][2024-03-13T20:24:03]i052: Condition 'VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[380C:3810][2024-03-13T20:24:03]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64
[380C:3810][2024-03-13T20:24:03]i052: Condition 'VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[380C:3810][2024-03-13T20:24:03]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86
[380C:3810][2024-03-13T20:24:03]i052: Condition 'VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[380C:3810][2024-03-13T20:24:03]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64
[380C:3810][2024-03-13T20:24:03]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~="Client"' evaluates to false.
[380C:3810][2024-03-13T20:24:03]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86
[380C:3810][2024-03-13T20:24:03]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~="Client"' evaluates to false.
[380C:3810][2024-03-13T20:24:03]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64
[380C:3810][2024-03-13T20:24:03]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~="Client"' evaluates to false.
[380C:3810][2024-03-13T20:24:03]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511
[380C:3810][2024-03-13T20:24:03]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~="Client"' evaluates to false.
[380C:3810][2024-03-13T20:24:03]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511
[380C:3810][2024-03-13T20:24:03]i052: Condition 'Bad_VCRedist' evaluates to false.
[380C:3810][2024-03-13T20:24:03]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[380C:3810][2024-03-13T20:24:03]i052: Condition 'NOT Bad_VCRedist' evaluates to true.
[380C:3810][2024-03-13T20:24:03]w321: Skipping dependency registration on package with no dependency providers: vcredist
[380C:3810][2024-03-13T20:24:03]i000: Setting string variable 'WixBundleLog_vcredist' to value 'C:\Users\katri\AppData\Local\Temp\Jellyfin_Media_Player_20240313202400_000_vcredist.log'
[380C:3810][2024-03-13T20:24:03]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[380C:3810][2024-03-13T20:24:03]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[380C:3810][2024-03-13T20:24:03]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[380C:3810][2024-03-13T20:24:03]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[380C:3810][2024-03-13T20:24:03]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[380C:3810][2024-03-13T20:24:03]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[380C:3810][2024-03-13T20:24:03]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[380C:3810][2024-03-13T20:24:03]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[380C:3810][2024-03-13T20:24:03]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[380C:3810][2024-03-13T20:24:03]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[380C:3810][2024-03-13T20:24:03]i201: Planned package: pmp, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
[380C:3810][2024-03-13T20:24:03]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[380C:3810][2024-03-13T20:24:03]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[380C:3810][2024-03-13T20:24:03]i299: Plan complete, result: 0x0
[380C:3810][2024-03-13T20:24:03]i300: Apply begin
[380C:3810][2024-03-13T20:24:10]i399: Apply complete, result: 0x8007015e, restart: Required, ba requested restart:  No

[TheDreadPirate]

Are you trying to reinstall Jellyfin, the server? Or Jellyfin Media Player? The log you showed is for the media player.

[C2gl]

it is for the media player indeed, on a windows 11 machine

[TheDreadPirate]

So what exactly is happening? You want to reinstall JMP for some reason. Every time you boot it prompts you to reboot? Did you run the installer as admin? JMP itself shouldn't need a reboot, but some of the dependencies might.

[C2gl]

yes, its on my gf laptop, idk what she did, but it was completely broken, and repairing it didn't work, so i tried to uninstall, but it doesn't want to, but running it doesn't work either, and when i looked for files on the laptop, there where none found for jellyfin, i looked in regeddit, and there where some, but thats too far for my knowledge and i don't know how to solve it

[TheDreadPirate]

C:\Users\yourUser\appdata\local\jellyfinmediaplayer

Try finding and deleting that folder.

[C2gl]

well, as od as it may seem, there is none, and i did a full pc drive lookup for "jellyfin" and there is nothing, no files at all xd

[TheDreadPirate]

Is the account a non-admin? Can you even run the installer as admin?