Unable to view transcode status (info)

[lynchpin]

Hi all,
I have just set up a Jellyfin server, which I was previously accessing from multiple devices with the one account. With that setup, no matter where I was, I could go into the Dashboard and find the card for active playbacks, and there was an Information icon I could click which would tell me a bit more about the status of the stream (transcoding etc).

Since multiple people were accessing those devices, I then set up user accounts to better track things. Now that they are set up though, I can't see the Information icon on any streams they play from those devices when logged in using their own credentials. Is this expected behaviour? I'd like (as the admin) to be able to view more details about remote devices and whether they're transcoding etc. Any help would be great. Thanks! See image attached for more info ( https://imgur.com/a/NRBuxAc ).

[FireSale]

Admin Settings: Access your admin settings within Jellyfin and review the user roles and permissions. Look for settings related to stream information visibility or transcoding status.

User Roles: Check if there's a specific user role or permission that allows access to view detailed stream information. Assign this role to the user accounts that you want to have access to this information.

Permissions for Dashboard: Ensure that the specific user roles have permissions to access and view the dashboard details, including transcoding status or active stream information.

By adjusting these settings, you should be able to grant the necessary access for admin-level viewing of stream details regardless of the user account accessing the streams. Double-check the permissions and roles, as they might differ for regular users compared to the admin account

[thornbill]

This seems like a bug… although it could indicate an issue with web socket connections to your server also.

[lynchpin]

Admin Settings: Access your admin settings within Jellyfin and review the user roles and permissions. Look for settings related to stream information visibility or transcoding status.

User Roles: Check if there's a specific user role or permission that allows access to view detailed stream information. Assign this role to the user accounts that you want to have access to this information.

Permissions for Dashboard: Ensure that the specific user roles have permissions to access and view the dashboard details, including transcoding status or active stream information.

By adjusting these settings, you should be able to grant the necessary access for admin-level viewing of stream details regardless of the user account accessing the streams. Double-check the permissions and roles, as they might differ for regular users compared to the admin account

Thanks for the thought, I had a look in user settings but there's nothing there that suggest visibility of playback status for other users (https://jellyfin.org/docs/general/server...ging-users).

---

This seems like a bug… although it could indicate an issue with web socket connections to your server also.

It does seem bug-like. Could you expand a little on the web socket side of things? I just made a change at the same time to also have the remote user connect via https. Could that be a factor?

[thornbill]

Are you using a reverse proxy? If so, does the config match the recommendations in the Jellyfin docs?