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    Jellyfin Forum Support Troubleshooting Video freezes but audio keeps playing

     
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    Video freezes but audio keeps playing

    Netflix
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    #1
    2024-12-15, 03:11 AM
    I am talking about android client with internal player (Exo), whenever I move my seekbar to a certain time the video freezes for 3-5 seconds but audio keeps playing and after those 3-5 seconds of freeze, video starts playing. The issue never occurs in any type of media when I use VLC as an external player, video never freeze in VLC, but only when I use the internal player it freezes 7/10 times. And transcoding is off, so its not a delay due to that.

    Here are the logs - Logs
    Here is the media info of the file - Media info 
    No ffmpeg logs because transcoding is off.
    TheDreadPirate
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    #2
    2024-12-15, 07:35 PM
    Does this issue happen with all videos or just this show? Or a particular episode?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Netflix
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    #3
    2024-12-16, 04:57 AM
    (2024-12-15, 07:35 PM)TheDreadPirate Wrote: Does this issue happen with all videos or just this show?  Or a particular episode?
    Its very confusing to find a pattern in the kind of media it is happening like, this is happening with all the episodes of this particular series. When we talk about other media, it happens with (Poor things) but not with Alien Romulus. First I thought HEVC vs 264 might be the issue, but many HEVCs play fine.
    TheDreadPirate
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    #4
    2024-12-16, 01:04 PM (This post was last modified: 2024-12-16, 01:04 PM by TheDreadPirate.)
    Poorly muxed videos can trigger this kind of behavior. And videos from the same source may all exhibit the problem. You can try remuxing one of the videos to see if we can fix any container issues.

    We'll use Better Call Saul from you opening post as the guinea pig. Open a command prompt.

    Code:
    cd C:\Program Files\Jellyfin
    ffmpeg.exe -fflags +genpts+igndts -i "D:\TV Series\Better Call Saul\Season 5\Better Call Saul (2015) - S05E06 - Wexler v. Goodman (1080p BluRay x265 Silence).mkv" -map 0 -codec copy -max_muxing_queue_size 2048 -max_interleave_delta 0 -avoid_negative_ts disabled newFile.mkv

    Make a backup copy of the original for now then replace the original in the library folder with the new file and test whether that new file works.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Netflix
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    Posts: 14
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    Country:India
    #5
    2024-12-17, 08:20 AM
    Still happens, just reduced frequency like 3/10 times.
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