Video stopping and then won't let me scrub

[temping]

Hello!

I have been using jellyfin for almost a year now and I've had this happen to me recently.

As I'm playing a movie or a show, the windows desktop client will shutdown in the middle of the stream.  When i start it back up and try to resume the movie/show, it starts from the beginning.  If i try to click on the timeline to skip ahead to where i was watching, it just keeps going and I have to set the playback speed to 2x to get to where I was and continue watching.

Sometimes, if i do this one time for a video, I'll have this happen again further on in a movie forcing me to do the 2x again.  If I have progressed quite a bit into the movie (like an hour), I basically have to wait 30 mins to get back to the position I was.

Has anyone else experienced this?  Is there something i can do to fix this?

I have transcoding on, if it makes any difference

[TheDreadPirate]

Can you share your jellyfin and ffmpeg logs with us (if there is one associated with this video)? And also the media info for the video in question. Paste the logs to pastebin and link back here.

Also, what are the hardware specs of the server and what OS?

[temping]

Here's the jellyfin log - https://pastebin.com/FL5TRrE1
Transcoding with issues - https://pastebin.com/zLKjxsfs
Transcoding without issues - https://pastebin.com/CqibDpfk

So I played a random video to see if I can replicate the behaviour and I have the scrubbing glitch happening if the stream is playing on Auto or 1080, but seems to work perfectly fine if I scale it down to 360p

Media info - https://pastebin.com/Gq29AhVA

[TheDreadPirate]

And your server specs and server OS?

---

Also, does this only happen with this TMNT file? Or with everything?

[temping]

And your server specs and server OS?

---

Also, does this only happen with this TMNT file?  Or with everything?

Server specs:
i7-11700K 
3060ti
64 GB ram
Running Proxmox VE
Has a dedicated Ubuntu VM for media apps

This is happening with pretty much every file I'm playing

I am watching through Attack on Titan right now and it happens once every episode. Seems like partway through the episode the player decides to skip to the next episode and the scrub glitch happens. I restart the player and the glitch still happens. I restart it again and then I can use it normally

[TheDreadPirate]

From the server side, nothing stands out. Since you are using JMP, that client produces logs.

C:\Users\<yourUser>\appdata\local\jellyfinmediaplayer

Can you share your JMP logs with us?

[temping]

From the server side, nothing stands out.  Since you are using JMP, that client produces logs.

C:\Users\<yourUser>\appdata\local\jellyfinmediaplayer

Can you share your JMP logs with us?

Last night, I suspected that the media player might be an issue because I streamed the same video on my phone and everything was smooth.  So, I downgraded my player from 1.9.1 to 1.9.0 to 1.8.0 and it seems to have the same issue (not sure if it's my computer at this point. I will be testing with even older versions).  I don't have the logs for 1.9.1 and 1.9.0 though.  I can install the updated versions, play videos today and send you some logs tomorrow if you'd like.

Here are the logs for 1.8.0 - https://files.dragons-den.zone/share/zm3AKyLF (files are too big for pastebin)

Update - Added logs for 1.9.1 as well

[gh0stee]

From the server side, nothing stands out.  Since you are using JMP, that client produces logs.

C:\Users\<yourUser>\appdata\local\jellyfinmediaplayer

Can you share your JMP logs with us?

Last night, I suspected that the media player might be an issue because I streamed the same video on my phone and everything was smooth.  So, I downgraded my player from 1.9.1 to 1.9.0 to 1.8.0 and it seems to have the same issue (not sure if it's my computer at this point.  I will be testing with even older versions).  I don't have the logs for 1.9.1 and 1.9.0 though.  I can install the updated versions, play videos today and send you some logs tomorrow if you'd like.

Here are the logs for 1.8.0 - https://files.dragons-den.zone/share/zm3AKyLF (files are too big for pastebin)

Update - Added logs for 1.9.1 as well

Did you ever get this fixed? I have the same issue

[TheDreadPirate]

Based some issues I worked through with other users, I suspect the issue is with the file itself.  Is your file in a MKV container?  If so, a couple users had success using ffmpeg to repackage their video to address skipping, stuttering, and problems scrubbing.

Code:

/usr/lib/jellyfin-ffmpeg/ffmpeg -fflags genpts -i "/path/to/your/video.mkv" -map 0:v -map 0:a -map 0:s -map_chapters 0 -c:v copy -c:a copy -c:s copy outputFile.mkv

[temping]

Based some issues I worked through with other users, I suspect the issue is with the file itself.  Is your file in a MKV container?  If so, a couple users had success using ffmpeg to repackage their video to address skipping, stuttering, and problems scrubbing.

Code:

/usr/lib/jellyfin-ffmpeg/ffmpeg -fflags genpts -i "/path/to/your/video.mkv" -map 0:v -map 0:a -map 0:s -map_chapters 0 -c:v copy -c:a copy -c:s copy outputFile.mkv

I have been using the web interface since I last captured the logs and it has been working flawlessly.  Today, I decided to go back to the JMP and the issue still persists.  If the problem was with the file, then I'd expect the web interface to have issues with it as well, which is not the case.  On a similar note, the JMP installed on Nvidia Shield is working flawlessly as well, same for the android player.  It's only the desktop install that has been having this particular issue