Videos work on Media Player, not on Broswer

[canosgmk]

Greetings. 

I have googled for a while now and can't seem to find my situation. 

half of my movies are not playing on the web browsers (google or duckduckgo), but will work from the app/media player.

Current setup:
JellyFin on my home server-
TrueNas Scale Dragonfish 24.04.1 Dragonfish-24.04.1
i7 6700K
64GB Ram
1GB network to a unmanaged switch

Main PC plugged in to the same switch going directly through the IP address for JellyFin.  

due to working on the app/media player and not web, there is a setting somewhere that I need to change (guess). 

I even tried to go on my cellphone (not on my home network) and the same thing happens. works on the app and not the web.

[TheDreadPirate]

Can you share your full logs via pastebin? Also, how are you running Jellyfin? As a docker container or as a TrueNAS "app"?

[canosgmk]

Can you share your full logs via pastebin?  Also, how are you running Jellyfin?  As a docker container or as a TrueNAS "app"?

The pastebin is such: Jellyfin Log 20240728

This is a TrueNas app.

in the log, I posted when i opened jellyfin on the browser first.  Tried to play the movie (didn't work).  then I opened the jellyfin media app on the same PC and played the movie (worked)

Just a reminder, from the 20 movies i have in jellyfin, only three does this. the rest of them is fine.

[Efficient_Good_5784]

Sounds like your decode settings are incorrect. The Jellyfin Media Player most likely works because it's capable of direct playing more codecs and therefore doesn't need to transcode.

https://en.wikipedia.org/wiki/Intel_Quic...d_encoding

You have a Skylake CPU, so do the following for HWA:

Enable these:
1. MPEG2
2. H264
3. VC1
4. VP8
5. HEVC
6. VP9 (Linux Only)

Disable these:
1. HEVC 10-bit
2. VP9 10-bit
3. AV1