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+--- Thread: No audio from the Media Player (/t-no-audio-from-the-media-player)
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No audio from the Media Player - AceOfSerberit - 2023-10-15
The version of Jellyfin you are running (e.g. 10.8.10):
I'm running 10.8.10
Your installation method and platform (e.g. Linux Docker, Debian repository, Windows installer, etc.):
Windows
A brief description of the issue as your thread subject, using the description for additional important context only if required:
No audio playing when using the official Media Player
A full explanation of what is happening, versus what you expect to happen:
So starting yesterday, all sound stopped while I was using the Media Player. It started after I had left a file on pause for a while, and when I returned no audio would play.
I tried unplugging my headset, restarting the Media Player, restarting my computer and even reinstalling the Media Player. But still it refused to play any audio whatsoever.
It does however work fine while playing it from the browser.
What client(s) you are using and how the issue manifests:
JellyfinMediaPlayer-1.9.1-windows-x64.exe
I'm running 10.8.10
Your installation method and platform (e.g. Linux Docker, Debian repository, Windows installer, etc.):
Windows
A brief description of the issue as your thread subject, using the description for additional important context only if required:
No audio playing when using the official Media Player
A full explanation of what is happening, versus what you expect to happen:
So starting yesterday, all sound stopped while I was using the Media Player. It started after I had left a file on pause for a while, and when I returned no audio would play.
I tried unplugging my headset, restarting the Media Player, restarting my computer and even reinstalling the Media Player. But still it refused to play any audio whatsoever.
It does however work fine while playing it from the browser.
What client(s) you are using and how the issue manifests:
JellyfinMediaPlayer-1.9.1-windows-x64.exe
RE: No audio from the Media Player - TheDreadPirate - 2023-10-15
Replicate the problem, then go to C:\Users\<YOURUSER>\appdata\local\JellyfinMediaPlayer\logs and find the latest log file and upload that to https://sourceb.in/ and share the link here.
Also, do you have an atypical audio setup? USB DAC? Or just motherboard sound card?
RE: No audio from the Media Player - AceOfSerberit - 2023-10-15
(2023-10-15, 02:39 PM)TheDreadPirate Wrote: Replicate the problem, then go to C:\Users\<YOURUSER>\appdata\local\JellyfinMediaPlayer\logs and find the latest log file and upload that to https://sourceb.in/ and share the link here.
https://sourceb.in/6vsbOxhmub
(2023-10-15, 02:39 PM)TheDreadPirate Wrote: Also, do you have an atypical audio setup? USB DAC? Or just motherboard sound card?
no I don't think I do. I'm just using a regular laptop with a 3,5mm jack
RE: No audio from the Media Player - TheDreadPirate - 2023-10-16
(2023-10-15, 11:33 PM)AceOfSerberit Wrote:(2023-10-15, 02:39 PM)TheDreadPirate Wrote: Replicate the problem, then go to C:\Users\<YOURUSER>\appdata\local\JellyfinMediaPlayer\logs and find the latest log file and upload that to https://sourceb.in/ and share the link here.
https://sourceb.in/6vsbOxhmub
(2023-10-15, 02:39 PM)TheDreadPirate Wrote: Also, do you have an atypical audio setup? USB DAC? Or just motherboard sound card?
no I don't think I do. I'm just using a regular laptop with a 3,5mm jack
That is a server log. I need Jellyfin Media Players log located here.
C:\Users\<YOURUSER>\appdata\local\JellyfinMediaPlayer\logs
RE: No audio from the Media Player - AceOfSerberit - 2023-10-16
(2023-10-16, 12:35 AM)TheDreadPirate Wrote:(2023-10-15, 11:33 PM)AceOfSerberit Wrote:(2023-10-15, 02:39 PM)TheDreadPirate Wrote: Replicate the problem, then go to C:\Users\<YOURUSER>\appdata\local\JellyfinMediaPlayer\logs and find the latest log file and upload that to https://sourceb.in/ and share the link here.
https://sourceb.in/6vsbOxhmub
(2023-10-15, 02:39 PM)TheDreadPirate Wrote: Also, do you have an atypical audio setup? USB DAC? Or just motherboard sound card?
no I don't think I do. I'm just using a regular laptop with a 3,5mm jack
That is a server log. I need Jellyfin Media Players log located here.
C:\Users\<YOURUSER>\appdata\local\JellyfinMediaPlayer\logs
oh I'm sorry!
ok I've found the right logs, but the SourceBin site won't make the link. It's just giving me "Invalid Request Data"
RE: No audio from the Media Player - AceOfSerberit - 2023-10-16
https://sourceb.in/2EIE1jdP9G
did a new take just now and got it working
RE: No audio from the Media Player - TheDreadPirate - 2023-10-16
The log says everything is fine. It selects the laptop's sound card as the output device.
I know you said you reinstalled JMP. Can you uninstall, delete the JMP config directory, then install again?
Delete this whole directory. C:\Users\<YOURUSER>\appdata\local\JellyfinMediaPlayer
RE: No audio from the Media Player - AceOfSerberit - 2023-10-16
(2023-10-16, 01:11 PM)TheDreadPirate Wrote: The log says everything is fine. It selects the laptop's sound card as the output device.
I know you said you reinstalled JMP. Can you uninstall, delete the JMP config directory, then install again?
Delete this whole directory. C:\Users\<YOURUSER>\appdata\local\JellyfinMediaPlayer
https://srcb.in/qzDAgO7jRr
same issue I'm afraid
RE: No audio from the Media Player - TheDreadPirate - 2023-10-16
I can't remember where in JMP this setting is (at work, don't have access to my Jellyfin). Can you find the setting to select your audio output device and instead of auto explicitly select your laptop's sound card?
RE: No audio from the Media Player - AceOfSerberit - 2023-10-16
all I can see from the "Device" options are:
Headphones
Speakers
Default (openal)
Default (sdl)
which one of these is the soundboard one?