SOLVED: Intel QSV HW Not working - Printable Version

SOLVED: Intel QSV HW Not working - Printable Version

+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: SOLVED: Intel QSV HW Not working (/t-solved-intel-qsv-hw-not-working)

Pages: 1 2

RE: Intel QSV HW Not working - Raymagini24 - 2025-04-13

I can now see in the last step that the path worked, I'll attach the screenshot. However tried Jellyfin again (I even restart) and still crashes with the same error. Upside-down-face

Upside-down-face

Ah wait I used the path to the FFMPEG from the steps, will change to the custom jellyfin one. Apologies

RE: Intel QSV HW Not working - Raymagini24 - 2025-04-13

Ok I fixed the path and now the correct version is listed as 'ffmpeg version 7.0.2-Jellyfin' but Jellyfin still crashes Slightly-frowning-face

Slightly-frowning-face

Same playback error.

and this part is weird:

[AVHWDeviceContext @ 000001f973d0a4c0] Failed to find d3d11va adapter by vendor id 0x8086
Device creation failed: -1313558101.
Failed to set value 'd3d11va=dx11:,vendor=0x8086' for option 'init_hw_device': Unknown error occurred

RE: Intel QSV HW Not working - TheDreadPirate - 2025-04-14

Did you also apply the group policy changes specified in our guide?

https://jellyfin.org/docs/general/administration/hardware-acceleration/intel/#configure-on-windows-host

RE: Intel QSV HW Not working - Raymagini24 - 2025-04-14

I did not, but now I did and reboot. Same error.

Just to verify here is the screenshot with the policy disabled.

and the error:

Code:
ffmpeg version 7.0.2-Jellyfin Copyright (c) 2000-2024 the FFmpeg developers

  built with gcc 13-win32 (GCC)

  configuration: --prefix=/opt/ffmpeg --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --pkg-config=pkg-config --pkg-config-flags=--static --extra-version=Jellyfin --disable-ffplay --disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --disable-w32threads --enable-pthreads --enable-shared --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp --enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-d3d12va --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc

  libavutil      59.  8.100 / 59.  8.100

  libavcodec    61.  3.100 / 61.  3.100

  libavformat    61.  1.100 / 61.  1.100

  libavdevice    61.  1.100 / 61.  1.100

  libavfilter    10.  1.100 / 10.  1.100

  libswscale      8.  1.100 /  8.  1.100

  libswresample  5.  1.100 /  5.  1.100

  libpostproc    58.  1.100 / 58.  1.100

[AVHWDeviceContext @ 0000023a335ea5c0] Failed to find d3d11va adapter by vendor id 0x8086

Device creation failed: -1313558101.

Failed to set value 'd3d11va=dx11:,vendor=0x8086' for option 'init_hw_device': Unknown error occurred

Error parsing global options: Unknown error occurred

RE: Intel QSV HW Not working - TheDreadPirate - 2025-04-14

Is the iGPU disabled? Can you go to device manager in the control panel and check that there is an Intel GPU listed?

Or you could use your GTX 1060 by selecting NVENC from the drop down. They would be equivalent in terms of codec support and quality.

RE: Intel QSV HW Not working - Raymagini24 - 2025-04-14

Oh wow. I just realized my iGPU is not showing on device manager. Somehow the drivers got deleted or disabled without me noticing. I switched to NVEC and I think got the correct codecs and it worked... AV1 encoding was the culprit of failures.

For the Intel... I now got the drivers and gogt the iGPU working. But wanted to ask for your recommendation on HW... I know Intel is better for transcoding but as you mentioned the 1060 is equivalent, should I still try to fix for the Intel iGPU or just leave the 1060 as the Transcoding HW? Considering is a i5 7500

RE: Intel QSV HW Not working - TheDreadPirate - 2025-04-14

Of the two, I'd choose the 1060. If you aren't also using it for gaming, that is. If you are using the 1060 for gaming while keeping Jellyfin running in the background, use the Intel iGPU.

RE: Intel QSV HW Not working - Raymagini24 - 2025-04-15

Yeah this PC is only for Jellyfin and some media storage. At some point I will probably make it a linux NAS... but not for now 😅. Thank you very much then I'll leave this system with the 1060 and it works now. I've learned a lot so I appreciate tons all your help. This community rocks.