+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Jellyfin account trouble (/t-jellyfin-account-trouble)
Jellyfin account trouble - bifferos - 2025-02-15
Jellyfin is great and for the most part just sits there doing it's thing.
I don't know what the hell is wrong with me, but I seem to get this problem every 2 months or so. I try to access the dashboard!
Then I can't remember my admin username/pw. I think there is some issue that Firefox doesn't remember the creds. Then I start searching up ways to find my username. I try chatgpt (or web links) get irrelevant suggestions like /var/lib/jellyfin/data/users (which doesn't exist), I tried looking in the log file, but it seems to have expunged my admin user, and just shows guest.
Eventually I end up giving up and resetting the IsStartupWizardCompleted value in system.xml which has worked in the past.
Unfortunately I'm having less luck this time. I can create a new user using the wizard. But whatever name I give it it still seems to behave as guest.
Any idea how I can get my admin account back without completely re-installing?
many thanks!
RE: Jellyfin account trouble - TheDreadPirate - 2025-02-16
You can try unlocking your account with some database commands. Documented in the link below. Make sure you replace the placeholder usernames with your admin user's name.
https://jellyfin.org/docs/general/administration/troubleshooting/#unlock-locked-user-account
Or fixing your admin account permissions, which is documented in the same link a bit further down.
Make sure you back up /var/lib/jellyfin before attempting.