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+--- Thread: Help (/t-help--12526)



Help - Scor - 2025-06-09

hi

In some movies i get the following:

Playback Error
Playback failed due to a fatal player error.

any thoughts what it could be?

i3-10100


Stream mapping:
  Stream #0:0 -> #0:0 (hevc (native) -> av1 (av1_qsv))
  Stream #0:1 -> #0:1 (eac3 (native) -> aac (libfdk_aac))
Press [q] to stop, [?] for help
[av1_qsv @ 0x564e1ab4f4c0] This version of runtime doesn't support AV1 encoding
[vost#0:0/av1_qsv @ 0x564e1ac02e00] Error while opening encoder - maybe incorrect parameters such as bit_rate, rate, width or height.
[vf#0:0 @ 0x564e1ae994c0] Error sending frames to consumers: Unknown error occurred
[vf#0:0 @ 0x564e1ae994c0] Task finished with error code: -1313558101 (Unknown error occurred)
[vf#0:0 @ 0x564e1ae994c0] Terminating thread with return code -1313558101 (Unknown error occurred)
[vost#0:0/av1_qsv @ 0x564e1ac02e00] Could not open encoder before EOF
[vost#0:0/av1_qsv @ 0x564e1ac02e00] Task finished with error code: -22 (Invalid argument)
[vost#0:0/av1_qsv @ 0x564e1ac02e00] Terminating thread with return code -22 (Invalid argument)
[out#0/hls @ 0x564e1ac00800] Nothing was written into output file, because at least one of its streams received no packets.
frame=    0 fps=0.0 q=0.0 Lsize=      0KiB time=N/A bitrate=N/A speed=N/A   
Conversion failed!


RE: Help - theguymadmax - 2025-06-10

In Dashboard->Playback->Transcoding

Disable "Allow encoding in AV1 format" which is not the same as unslecting "AV1" in Enable hardware decoding.