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SOLVED: Remote User Constantly Online/Disconnected - Printable Version

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Remote User Constantly Online/Disconnected - jbarw - 2023-10-18

I have a remote user that can connect to my server without issue.  But once they're connected and they leave the app, their status shows that they're online then disconnected within a minute and just keep repeating this.  It's the only user that's doing it and the Sony TV Andoroid App is the only device that's doing it also.  Their other devices can connect without issue.

Any thoughts would be greatly appreciated.

Thanks.
Sorry folks, duplicate thread. Apologies.

RE: Remote User Constantly Online/Disconnected - TheDreadPirate - 2023-10-18

This is probably Android TV polling Jellyfin for new content for the Android TV home screen. IIRC, Android TV does this check every 5 mins, which lines up with your activity log.

RE: Remote User Constantly Online/Disconnected - jbarw - 2023-10-18

(2023-10-18, 02:41 PM)TheDreadPirate Wrote: This is probably Android TV polling Jellyfin for new content for the Android TV home screen.  IIRC, Android TV does this check every 5 mins, which lines up with your activity log.

Yeah that absolutely seems to be the issue.  I'm going to test it out on my Nvidia Shield here and I'll try to walk the remote user through some of the other suggestions in the other thread.  

Thank you much.

RE: Remote User Constantly Online/Disconnected - jellyhorse - 2024-08-19

I'm having this same issue, did you end up resolving it? Can you link to the other thread that you found?

RE: Remote User Constantly Online/Disconnected - steve McKinnon - 2024-08-22

I'm also having the same issue. This is for myself locally on a Firestick. No performance issues whatsoever, just non stop logging. Definitely interested in the solution as well

RE: Remote User Constantly Online/Disconnected - TheDreadPirate - 2024-08-22

I run my CCwGTV 4K in "app only mode" and it doesn't poll my Jellyfin server much. But I've always run it in that mode. This weekend I will switch it out of app only mode and see if that changes the behavior.

RE: Remote User Constantly Online/Disconnected - bkl842 - 2024-08-26

I'm also having this issue. The logs show my android tv and my phone are constantly connecting/disconnecting. Which makes it impossible to see any relevant activity. I would love to disable or delete this "polling", but the activity is written to the database which makes it tricky to delete.

Also why is this marked as "solved"? And what other thread is referenced? I can't find any other threads discussing this issue.

RE: Remote User Constantly Online/Disconnected - TheDreadPirate - 2024-08-26

Are you using a reverse proxy? If so, did you setup the proxy to support Jellyfin's websocket?

RE: Remote User Constantly Online/Disconnected - bkl842 - 2024-08-27

I use caddy and have websockets handled as follows.

reverse_proxy 127.0.0.1:8096

handle_path /socket* {
rewrite * /socket{path}
reverse_proxy 127.0.0.1:8096
}

RE: Remote User Constantly Online/Disconnected - TheDreadPirate - 2024-08-27

If you're using caddy, you do not need to do any additional configuration. It will handle sockets automatically.

https://jellyfin.org/docs/general/networking/caddy/