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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting SOLVED: Remote User Constantly Online/Disconnected

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    SOLVED: Remote User Constantly Online/Disconnected

    jbarw
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    #1
    2023-10-18, 02:34 PM (This post was last modified: 2023-10-18, 02:39 PM by jbarw.)
    I have a remote user that can connect to my server without issue.  But once they're connected and they leave the app, their status shows that they're online then disconnected within a minute and just keep repeating this.  It's the only user that's doing it and the Sony TV Andoroid App is the only device that's doing it also.  Their other devices can connect without issue.

    Any thoughts would be greatly appreciated.

    Thanks.

    Sorry folks, duplicate thread. Apologies.


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    TheDreadPirate
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    #2
    2023-10-18, 02:41 PM
    This is probably Android TV polling Jellyfin for new content for the Android TV home screen. IIRC, Android TV does this check every 5 mins, which lines up with your activity log.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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    jbarw
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    #3
    2023-10-18, 02:51 PM
    (2023-10-18, 02:41 PM)TheDreadPirate Wrote: This is probably Android TV polling Jellyfin for new content for the Android TV home screen.  IIRC, Android TV does this check every 5 mins, which lines up with your activity log.

    Yeah that absolutely seems to be the issue.  I'm going to test it out on my Nvidia Shield here and I'll try to walk the remote user through some of the other suggestions in the other thread.  

    Thank you much.
    jellyhorse
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    #4
    2024-08-19, 09:30 PM
    I'm having this same issue, did you end up resolving it? Can you link to the other thread that you found?
    steve McKinnon
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    #5
    2024-08-22, 09:37 AM
    I'm also having the same issue. This is for myself locally on a Firestick. No performance issues whatsoever, just non stop logging. Definitely interested in the solution as well
    TheDreadPirate
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    #6
    2024-08-22, 03:50 PM
    I run my CCwGTV 4K in "app only mode" and it doesn't poll my Jellyfin server much. But I've always run it in that mode. This weekend I will switch it out of app only mode and see if that changes the behavior.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    bkl842
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    #7
    2024-08-26, 02:21 AM (This post was last modified: 2024-08-26, 02:25 AM by bkl842. Edited 1 time in total.)
    I'm also having this issue. The logs show my android tv and my phone are constantly connecting/disconnecting. Which makes it impossible to see any relevant activity. I would love to disable or delete this "polling", but the activity is written to the database which makes it tricky to delete.

    Also why is this marked as "solved"? And what other thread is referenced? I can't find any other threads discussing this issue.


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    TheDreadPirate
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    #8
    2024-08-26, 03:25 PM
    Are you using a reverse proxy? If so, did you setup the proxy to support Jellyfin's websocket?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    bkl842
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    #9
    2024-08-27, 01:19 AM
    I use caddy and have websockets handled as follows.

    reverse_proxy 127.0.0.1:8096

    handle_path /socket* {
    rewrite * /socket{path}
    reverse_proxy 127.0.0.1:8096
    }
    TheDreadPirate
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    #10
    2024-08-27, 02:27 AM (This post was last modified: 2024-08-27, 08:04 PM by TheDreadPirate. Edited 1 time in total.)
    If you're using caddy, you do not need to do any additional configuration. It will handle sockets automatically.

    https://jellyfin.org/docs/general/networking/caddy/
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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