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+--- Thread: SOLVED: Playback Error (/t-solved-playback-error)
Playback Error - Kein - 2023-11-21
G'day to everyone.
I have a jellyfin server (V10.8.11-1) installed on a NAS Qnap TS-464-8G.
It's not installed in a container (I'm a bit of a n00b and I've yet to master the craft), it's installed from a 3rd party developer called 'pdulvp'. Here's the link to the file: https://github.com/pdulvp/jellyfin-qnap. I've choose this option because it has the FFmpeg situation pre taken care of.
Everything runs great, and works fine except for this one movie in a 2160p.UHD.Remux.HEVC.DoVi.TrueHD.Atmos.7.1-playBD.mkv format. When I try to open it I get the error from the Title.
Below I've attached a FFmpeg log and a jellfin log. Any help or recomendations are wellcomed.
Should I go ahead and try to install it in a container, would that be simpler for the server? How dificult is the aditional things that I have to install such as FFmpeg?
P.S. I'm a Windows user so, bear with me if I don't understant all Linux terms
.
RE: Playback Error - tmsrxzar - 2023-11-21
hardware acceleration failed when trying to transcode
i would not begin to know how to set that up on a QNAP NAS but luckily the developer included instructions
follow the "Video Acceleration" directions and the following Troubleshooting section from the link you provided https://github.com/pdulvp/jellyfin-qnap
RE: Playback Error - TheDreadPirate - 2023-11-21
Did you enable low power encoding? I am pretty sure it is required for the N5095 in your QNAP.
RE: Playback Error - Kein - 2023-11-21
(2023-11-21, 02:02 PM)tmsrxzar Wrote: hardware acceleration failed when trying to transcode
i would not begin to know how to set that up on a QNAP NAS but luckily the developer included instructions
follow the "Video Acceleration" directions and the following Troubleshooting section from the link you provided https://github.com/pdulvp/jellyfin-qnap
I've missed the instructions, thank you for that. I followed a Youtube tutorial where it just stated to download that from there, and as such, didn't bother with the actual instructions provided by the developer. Unfortunatley same issue.
(2023-11-21, 02:06 PM)TheDreadPirate Wrote: Did you enable low power encoding? I am pretty sure it is required for the N5095 in your QNAP.
No - was actually wondering about that. Unfortunatley same issue.
Thank you for your support guys, but no luck so far. I also think it's a transcoding issue since other smaller files, with lower stats, work just fine. Even this one works on my TV with Kodi. But it doesn't on smaller screens.
RE: Playback Error - TheDreadPirate - 2023-11-21
Does QNAP have the capability to run plain docker images?
RE: Playback Error - Kein - 2023-11-21
(2023-11-21, 07:24 PM)TheDreadPirate Wrote: Does QNAP have the capability to run plain docker images?
I think this is what you are referring to, right?
![[Image: 2023-11-21-21h39-26.png]](https://i.postimg.cc/28SDz7FS/2023-11-21-21h39-26.png)
RE: Playback Error - TheDreadPirate - 2023-11-21
Yes. Backup your Jellyfin server data and give the official jellyfin image a try?
RE: Playback Error - Kein - 2023-11-21
I'll try that. It will take a while (not as much spare time as I used to). Thank you for the support - I'll let you know what happens.
RE: Playback Error - Kein - 2023-11-24
(2023-11-21, 09:07 PM)Kein Wrote: I'll try that. It will take a while (not as much spare time as I used to). Thank you for the support - I'll let you know what happens.
Okay, so one system crash later (don't ask me how I managed to scrue up my QTS software) and a full reset and now I have all my apps running as docker images. Unfortunaltey, that particular movie still doesn't work on smartphones/tablets.
I'm just gonna give up on it
Thank you all for the support!
RE: Playback Error - Kein - 2023-11-24
Well, I've done it, eventually. 4K - 120 Mbps is a bit of an overkill - it buffers every minute or so, but hey it works (and regular movies are flawless).
![[Image: d755cc8e.jpg]](https://i.postimg.cc/MZgCVsW0/d755cc8e.jpg)
Chat GPT hellped like a LOT, but you guys also deserve credit, I do have a Intel® Celeron® Processor N5095 with no dedicated GPU on my Qnap NAS so I had to follow the guide to properly set up The Low-Power Encoding.
I'll post the Docker configuration script in case anyone else has the same issue.
Code:
# Clone the jellyfin-ffmpeg repository
git clone https://github.com/jellyfin/jellyfin-ffmpeg.git
cd jellyfin-ffmpeg
# Pull the latest Jellyfin Docker image from Docker Hub
docker pull jellyfin/jellyfin:latest
# Create directories for Jellyfin configuration and cache
mkdir -p /path/to/configs/jellyfin/config
mkdir -p /path/to/configs/jellyfin/cache
# Run Jellyfin Docker container with necessary configurations (be sure to include the full path '/share/CACHEDEV1_DATA/Container/etc')
docker run -d \
--name jellyfin \
-e PUID=1000 \
-e PGID=1000 \
-e TZ=Your/Timezone \
--net=host \
--privileged \
-p 8080:8096 \
-v /path/to/configs/jellyfin/config:/config \
-v /path/to/configs/jellyfin/cache:/cache \
-v /path/to/your/Shows:/Shows \
-v /path/to/your/Download/:/Downloads \
-v /path/to/your/Movies:/Movies \
-v /dev/dri/renderD128:/dev/dri/renderD128 \
-v /dev/dri/card0:/dev/dri/card0 \
--restart=unless-stopped \
jellyfin/jellyfin
# Wait for 30 seconds to ensure the container is up and running (not sure if this is a requirement but Chat GPT said so)
sleep 30s
# Install FFmpeg inside the Jellyfin container
docker exec -it jellyfin bash -c 'apt-get update && apt-get install -y ffmpeg'
# Clone the jellyfin-ffmpeg repository inside the container
docker exec -it jellyfin git clone https://github.com/jellyfin/jellyfin-ffmpeg.gitOriginally I thought I could go with Intel QSV but eventually had to resort to VA-API. The Hardware Acceleration paperwork really came in handy.
Thank you again!