+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: No authorized access User (/t-no-authorized-access-user)
No authorized access User - silverplay - 2024-03-02
Error: "You are not authorized to access the server at this time. Please contact your server administrator for more information"
This problem happened the moment I changed my profile picture, I didn't change my password but apparently Jellyfin deleted it, now I don't have access to the administrator account, only the children's account, what can I do?
PS: I'm using a translator, sorry if it doesn't translate correctly
RE: No authorized access User - TheDreadPirate - 2024-03-02
Can you share the jellyfin log with us? Post it to sourcebin or pastebin.
RE: No authorized access User - silverplay - 2024-03-02
(2024-03-02, 08:41 PM)TheDreadPirate Wrote: Can you share the jellyfin log with us? Post it to sourcebin or pastebin.
https://pastebin.com/ZSL54NZ7
<IsStartupWizardCompleted>true</IsStartupWizardCompleted>
I tried the solution of changing from true to false and it gave me no results, I put my username and password again, and the same error still persists when trying to log in,
I also tried deleting the cache folder and I still have the same problem,
"JellyFin is being run on a Qnap"
RE: No authorized access User - Michael - 2024-03-02
Try logging into your admin account with an empty password. After changing your picture you most likely clicked saved by mistake, which would have deleted your password.
RE: No authorized access User - silverplay - 2024-03-02
(2024-03-02, 09:23 PM)Michael Wrote: Try logging into your admin account with an empty password. After changing your picture you most likely clicked saved by mistake, which would have deleted your password.
I already tried this too and it didn't work now after several attempts my children's account was also blocked
RE: No authorized access User - TheDreadPirate - 2024-03-02
All of your accounts are locked. Follow our guide to unlock the admin account described here.
https://jellyfin.org/docs/general/administration/troubleshooting/#unlock-locked-user-account
RE: No authorized access User - silverplay - 2024-03-03
(2024-03-02, 09:58 PM)TheDreadPirate Wrote: All of your accounts are locked. Follow our guide to unlock the admin account described here.
https://jellyfin.org/docs/general/administration/troubleshooting/#unlock-locked-user-account
Thanks, I solved it with this manual, but the same problem happened again after a while, I guess it is some error with the Qnap operating system.
To ensure that all of this does not happen again, I created a new administrator, and I realize that the users are blocked when I want to use jellyfin on my TV, why would this happen?
RE: No authorized access User - TheDreadPirate - 2024-03-04
Did you change your passwords recently? Do you have other devices that you forgot about that are trying to log in with the old password?
RE: No authorized access User - silverplay - 2024-03-04
(2024-03-03, 03:20 AM)silverplay Wrote:(2024-03-02, 09:58 PM)TheDreadPirate Wrote: All of your accounts are locked. Follow our guide to unlock the admin account described here.
https://jellyfin.org/docs/general/administration/troubleshooting/#unlock-locked-user-account
Thanks, I solved it with this manual, but the same problem happened again after a while, I guess it is some error with the Qnap operating system.
To ensure that all of this does not happen again, I created a new administrator, and I realize that the users are blocked when I want to use jellyfin on my TV, why would this happen?
The password remains the same, do not change it