No authorized access User

[silverplay]

Error: "You are not authorized to access the server at this time. Please contact your server administrator for more information"

This problem happened the moment I changed my profile picture, I didn't change my password but apparently Jellyfin deleted it, now I don't have access to the administrator account, only the children's account, what can I do?

PS: I'm using a translator, sorry if it doesn't translate correctly

[TheDreadPirate]

Can you share the jellyfin log with us? Post it to sourcebin or pastebin.

[silverplay]

Can you share the jellyfin log with us?  Post it to sourcebin or pastebin.

https://pastebin.com/ZSL54NZ7

<IsStartupWizardCompleted>true</IsStartupWizardCompleted>
I tried the solution of changing from true to false and it gave me no results, I put my username and password again, and the same error still persists when trying to log in,
I also tried deleting the cache folder and I still have the same problem,
"JellyFin is being run on a Qnap"

[Michael]

Try logging into your admin account with an empty password. After changing your picture you most likely clicked saved by mistake, which would have deleted your password.

[silverplay]

Try logging into your admin account with an empty password. After changing your picture you most likely clicked saved by mistake, which would have deleted your password.

I already tried this too and it didn't work now after several attempts my children's account was also blocked

[TheDreadPirate]

All of your accounts are locked. Follow our guide to unlock the admin account described here.

https://jellyfin.org/docs/general/admini...er-account

[silverplay]

All of your accounts are locked.  Follow our guide to unlock the admin account described here.

https://jellyfin.org/docs/general/admini...er-account

Thanks, I solved it with this manual, but the same problem happened again after a while, I guess it is some error with the Qnap operating system.

To ensure that all of this does not happen again, I created a new administrator, and I realize that the users are blocked when I want to use jellyfin on my TV, why would this happen?

[TheDreadPirate]

Did you change your passwords recently? Do you have other devices that you forgot about that are trying to log in with the old password?

[silverplay]

All of your accounts are locked.  Follow our guide to unlock the admin account described here.

https://jellyfin.org/docs/general/admini...er-account

Thanks, I solved it with this manual, but the same problem happened again after a while, I guess it is some error with the Qnap operating system.

To ensure that all of this does not happen again, I created a new administrator, and I realize that the users are blocked when I want to use jellyfin on my TV, why would this happen?

The password remains the same, do not change it