Getting error during playback - Printable Version

Getting error during playback - Printable Version

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Getting error during playback - dbd - 2024-06-20

Hello,

This is my first time installing jellyfin so I don´t really know what I am doing. I have installed jellyfin as an ´app´ on my NAS running truenas scale.

I am running version 10.9.6.
I believe it is running in a kubernete but I´m not super sure.
Whenever I try to playback a movie, I have the error:

Playback Error
Playback failed due to a fatal player error.

I have no idea what might be causing this error, jellyfin correctly syncs the info and I can play all the movies through windows explorer. I tried to open the logs but I am just lost and I don´t see any super obvious errors or codes.

I have this error using windows 10 brave, chrome on two separate laptops. Also have this issue on android app.

In the config, I put the exact same media folder for every single of the options. I have made sure that is the right folder.

Would love help with this.

I have attached some screenshots of the issues, happy to share logs.

Thanks

RE: Getting error during playback - TheDreadPirate - 2024-06-20

Can you share your jellyfin logs via pastebin?

RE: Getting error during playback - theguymadmax - 2024-06-20

Yes, logs are a must.

RE: Getting error during playback - dbd - 2024-06-20

Yeah sure, heres my logs

https://pastebin.com/SF9gabRw

RE: Getting error during playback - TheDreadPirate - 2024-06-20

ffmpeg is failing.

Code:
FFmpeg exited with code 1

Can you share one of your ffmpeg logs via pastebin?

Also, what are your hardware specs and OS?

RE: Getting error during playback - dbd - 2024-06-20

The OS is truenas scale.

Specs are:

CPU: Intel Xeon E5-2630 v4
GPU: Nvidia Geforce 210 (haven´t installed drivers, using as display)
RAM: 8GB DDR4
Storage: 256GB nvme ssd as boot drive, 3x 2TB HDDs as main storage
Motherboard: Cheap Aliexpress motherboard, forgot the name

Is ffmpeg the program which compresses the stream?

RE: Getting error during playback - TheDreadPirate - 2024-06-20

Yes. It is trying to anyway. Its weird that it is failing while trying to CPU transcode.

The logs are in container path /config/log. I need any of the logs that start with ffmpeg.

RE: Getting error during playback - dbd - 2024-06-20

Sorry for late response. I found a couple folders that may be helpful. Had to upload to mega as I couldn´t paste it into here

log folder: https://mega.nz/folder/GbRwURwZ#n1oWS88kgr7ThiuO56hT_A

config folder: https://mega.nz/folder/7aAW3JYJ#JyUSckoAU1Q6RX48VS9UuQ

fontconfig folder: https://mega.nz/folder/eSoHFC5b#0vi9uiFcVYGNrNiYb8tVeQ

Pretty sure you only want the first link (log folder) but I've included more just in case.

Thanks

RE: Getting error during playback - TheDreadPirate - 2024-06-20

Every ffmpeg log has this.

Code:
[hls @ 0x55b262a90640] Opening '/cache/transcodes/a5199396b6baa91930663150550a438d-1.mp4' for writing

[hls @ 0x55b262a90640] Failed to open segment 'a5199396b6baa91930663150550a438d-1.mp4'

[out#0/hls @ 0x55b262a8fb00] Could not write header (incorrect codec parameters ?): Permission denied

The container likely does not have sufficient permissions to write to /cache. In your container config, did you provide host volumes to mount /config and /cache to?

RE: Getting error during playback - dbd - 2024-06-20

Ah, I think that's it. During the install, I didn't really understand what path I had to put so I copied and pasted my media folder for all. I'll try to create new folders for the cache and config and I'll let you know how it goes.

Thanks a lot Smiling-face