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+--- Thread: Jellyfin Playback Error only on Browsers (/t-jellyfin-playback-error-only-on-browsers)
Jellyfin Playback Error only on Browsers - jmvbrown - 2024-06-25
I'm getting Playback Error: playback failed to a fatal player error only on web browsers. Playing the same video on my phone using the the default jellyfin app results in transcoding using hardware acceleration. How can I fix this error
RE: Jellyfin Playback Error only on Browsers - TheDreadPirate - 2024-06-25
Can you share your jellyfin and ffmpeg logs? And what are your hardware specs and what OS are you running?
RE: Jellyfin Playback Error only on Browsers - jmvbrown - 2024-06-25
Jellyfin Log: https://pastebin.com/WCQMPRK0
FFMPEG Log: https://pastebin.com/uiF5211c
Jellyfin 10.9.7
Unraid 6.12.6
Intel i5 12400 on MACHINIST B660-Windwalker ITX
32 GB DDR4-3600
RE: Jellyfin Playback Error only on Browsers - Fate - 2024-06-25
Do you have AV1 hardware encoding enabled? I don't think your iGPU supports that. Try disabling that.
RE: Jellyfin Playback Error only on Browsers - jmvbrown - 2024-06-25
The error still occurs with AV1 disabled
RE: Jellyfin Playback Error only on Browsers - theguymadmax - 2024-06-25
Post a screenshot of your transcode settings.
RE: Jellyfin Playback Error only on Browsers - jmvbrown - 2024-06-25
(2024-06-25, 06:43 PM)theguymadmax Wrote: Post a screenshot of your transcode settings.
RE: Jellyfin Playback Error only on Browsers - theguymadmax - 2024-06-25
If you scroll further down you need to unselect "Allow encoding in AV1 format" under "Encoding format options"
You can keep AV1 decoding enabled, you just can't encode in AV1
https://www.cpu-monkey.com/en/igpu-intel_uhd_graphics_730
RE: Jellyfin Playback Error only on Browsers - jmvbrown - 2024-06-26
Thank you! That fixed it!