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+--- Thread: Remote connection - Can see things but nothing plays! (/t-remote-connection-can-see-things-but-nothing-plays)
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Remote connection - Can see things but nothing plays! - mherring - 2023-08-17
This is odd. Remotely i can login and see everything navigate and change settings but i cant seem to get anything to play!
Running on an asustor NAS with jellyfin running in dockerHowever if im on my Local Network it works fine!
Any ideas what could be the cause?
I have ATT and have things port forwarded as follows (Yes i know these are not ideal, im just racking my brain trying to sort out this issue)
asustor nasTCP/UDP: 8000-9000 DdnsTCP/UDP: 10000-20000 asustor web serviceTCP/UDP: 5000-6000
HTTPTCP/UDP: 80
HTTPSTCP/UDP: 443
RE: Remote connection - Can see things but nothing plays! - TheDreadPirate - 2023-08-17
Are you transcoding? Upload your Jellyfin and ffmpeg logs to pastebin and share it here.
RE: Remote connection - Can see things but nothing plays! - mherring - 2023-08-17
Heres my pastebin from past day.
https://pastebin.com/CuKj24zT
Only Jellyfin - unsure how to get FFMPEG with Docker
RE: Remote connection - Can see things but nothing plays! - Venson - 2023-08-17
Hey @mherring
There should be two kinds of logs you can download from your "Dashboard -> logs":
1. Jellyfin Server logs: Start with log_
2. Jellyfin ffmpeg logs: Start with ffmpeg_
Could you please also provide the 2nd type of log?
RE: Remote connection - Can see things but nothing plays! - mherring - 2023-08-17
Here's a log from when I'm locally connected and it works
https://pastebin.com/mP0XrJah
Here's a log from outside of network where it fails
https://pastebin.com/z9BesSLD
RE: Remote connection - Can see things but nothing plays! - Venson - 2023-08-17
OK thats very helpfull.
When you play on your local network, you are using Remux, say No transcoding and when outside, the server tries to use QSV to transcode your media and fails.
This indicates you did not setup your Transcoding correctly.
RE: Remote connection - Can see things but nothing plays! - mherring - 2023-08-17
Gracias! That seems to have worked.
Here is an interesting development.
Android (Brave Browser and Jellyfin App) work fine.
Windows Brave browser/chrome/Edge do not.
Working Paste from Android
https://pastebin.com/qguwdDYX
Not working Paste from Windows
https://pastebin.com/rbNfxBNU
RE: Remote connection - Can see things but nothing plays! - Venson - 2023-08-17
Are you sure https://pastebin.com/rbNfxBNU is not working? according to the logs its a remux (audio transcoding) and its working fine.
RE: Remote connection - Can see things but nothing plays! - mherring - 2023-08-17
Re-ran it. here it is again
https://pastebin.com/q6CL9a77
It sites on an infinite load (just spinning)
https://imgur.com/a/NK4h1ZU
RE: Remote connection - Can see things but nothing plays! - mherring - 2023-08-20
Checking in, wanted to bump this.
Don't mean to pressure for help didn't want this to get lost in the mix.