+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Transcode doesn't work on web (/t-transcode-doesn-t-work-on-web)
Transcode doesn't work on web - monointent - 2024-07-15
Hello all, I seek help
I am running an Arc gpu through a kube cluster.
When viewing certain titles through the web GUI, it will prompt for a transcode issue or just spin indefinitely.
When viewing the same media on the same machine but using the app from the GitHub, it plays just fine and I can adjust the playback settings.
I am not sure if there is a miss-config somewhere.
I have attached the logs, any help would be greatly appreciated.
RE: Transcode doesn't work on web - TheDreadPirate - 2024-07-15
What kernel is your system running?
RE: Transcode doesn't work on web - monointent - 2024-07-15
(2024-07-15, 01:48 AM)TheDreadPirate Wrote: What kernel is your system running?
running uname -r
on the proxmox host
$ root@mainframe:~# uname -r
$ 6.5.11-8-pve
on the Kube Cluster node
$ mono@sous3:~$ uname -r
$ 6.8.0-38-generic
RE: Transcode doesn't work on web - TheDreadPirate - 2024-07-15
I'm assuming the "kube cluster" is running Ubuntu 24.04. Kernel 6.8.0-38 inherited an upstream kernel driver regression that breaks transcoding. Roll back to 6.8.0-36. There is a ticket in with Ubuntu's kernel team to backport a pair of patches to resolve the issue.
For now stick with 6.8.0-36.
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2072755
RE: Transcode doesn't work on web - monointent - 2024-07-15
Ah, okay, thank you! I have been racking my brain and trying so much stuff. appreciate it!
RE: Transcode doesn't work on web - TheDreadPirate - 2024-09-10
Ubuntu released 6.8.0-44 with all the patches that fix this issue.