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+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: remote access (/t-remote-access)
remote access - Clan - 2023-08-18
Hi all, long time user, first time poster.
Been using Jellyfin for a while now and absolutely love it.
I have a weird issue with remote connection using the Android app.
Locally, everything works fine over http. Remote, I can't access the server with https using the app.
However when I use the same URL in a browser that works fine so I can only assume it is an issue with the app?
is there anyway to resolve this?
The https gets offloaded/redirected by an nginx.
Thanks in advance!
RE: remote access - TheDreadPirate - 2023-08-18
When you access jellyfin in your browser with https, are there any cert warnings? Try clearing the android apps cache?
RE: remote access - Clan - 2023-08-18
(2023-08-18, 08:20 PM)TheDreadPirate Wrote: When you access jellyfin in your browser with https, are there any cert warnings? Try clearing the android apps cache?No cert warnings; Just cleared the cache and all data for the app. Same thing. Works in browser, not in app.
RE: remote access - TheDreadPirate - 2023-08-18
In the jellyfin log, do you see the connection attempts? If no, check nginx's logs. /var/log/nginx
Hopefully the logs have clues to help guide our troubleshooting.