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+--- Thread: SOLVED: Need help with new media only working on desktop since 10.9.9 (/t-solved-need-help-with-new-media-only-working-on-desktop-since-10-9-9)
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Need help with new media only working on desktop since 10.9.9 - ninjapower14 - 2024-08-21
I always get Playback failed due to a fatal player error on newly downloaded movies and series when using anything else then my pc. Could someone please help me to fix this.
here's the latest jellyfin log to if that can help.
RE: Need help with new media only working on desktop since 10.9.9 - Efficient_Good_5784 - 2024-08-21
I see you're playing an anime episode from the logs.
On your PC, are you using Jellyfin Media Player? MPV Shim?
These players support direct playing ASS subs (popular sub type for anime).
Playing files with ASS subs on other clients (such as Android TV) will result in the video needing to be transcoded to burn in the subs.
Which brings me to the main questions:
- Do you have HWA transcoding set up?
- What is your server specs? What GPU are you using?
- Do you have transcoding permission enabled for all users?
RE: Need help with new media only working on desktop since 10.9.9 - ninjapower14 - 2024-08-21
(2024-08-21, 02:22 AM)Efficient_Good_5784 Wrote: I see you're playing an anime episode from the logs.Normally, I'm supposed to have HWA set up with QSV with my i7 7700k and 48GB of RAM. But I also think that this is what's probably not working since the update. It also does have transcoding permission enabled for all users. On my desktop, I'm simply on Google Chrome, and both directly on the Docker IP or domain work well. I also have some series such as Umbrella Academy that I recently installed, but it seems to work everywhere.
On your PC, are you using Jellyfin Media Player? MPV Shim?
These players support direct playing ASS subs (popular sub type for anime).
Playing files with ASS subs on other clients (such as Android TV) will result in the video needing to be transcoded to burn in the subs.
Which brings me to the main questions:
- Do you have HWA transcoding set up?
- What is your server specs? What GPU are you using?
- Do you have transcoding permission enabled for all users?
RE: Need help with new media only working on desktop since 10.9.9 - TheDreadPirate - 2024-08-21
Did you just update Jellyfin or did you update the OS? Double check that you passed the render group ID into the container.
RE: Need help with new media only working on desktop since 10.9.9 - ninjapower14 - 2024-08-21
I am currently utilizing the Unraid Operating System and have only updated the Docker. Unfortunately, I am not aware of the render group ID.
(2024-08-21, 05:01 AM)TheDreadPirate Wrote: Did you just update Jellyfin or did you update the OS? Double check that you passed the render group ID into the container.
(2024-08-21, 03:25 PM)ninjapower14 Wrote: I am currently utilizing the Unraid Operating System and have only updated the jellyfin Docker. Unfortunately, I am not aware of the render group ID.
RE: Need help with new media only working on desktop since 10.9.9 - TheDreadPirate - 2024-08-21
Can you share screenshots of the Docker container's settings from the unRAID UI?
RE: Need help with new media only working on desktop since 10.9.9 - ninjapower14 - 2024-08-22
Here's my jellyfin docker settings.
RE: Need help with new media only working on desktop since 10.9.9 - ninjapower14 - 2024-08-22
Here's also my HWA settings.
RE: Need help with new media only working on desktop since 10.9.9 - TheDreadPirate - 2024-08-22
You need to add a device and pass in /dev/dri/renderD128.
RE: Need help with new media only working on desktop since 10.9.9 - ninjapower14 - 2024-08-22
Ook, but could you maybe explain me how to do this or send a link to some documentation because I don't know what you are talking about😅