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+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: SOLVED: Cannot Log In (/t-solved-cannot-log-in)
Cannot Log In - notmuchgoingonatm - 2024-09-04
I tried searching thru the troubleshooting section to see if anyone had a problem similar enough to mine but I can't seem to find a working solution.
I had just set up a username and password and was able to log in just fine. I logged out so I could test Jellyfin on my tablet. All was good so I logged out and was about to log in on my PC again. I saw the quick log in button and decided to try it. Apparently, that was a mistake.
I put in the code it gave me and it was wrong so I tried it again...still wrong.
I completely closed out of Jellyfin and tried to log in with the user and password and still got told that its wrong.
I tried the forgot password button but received a popup that told me to be connected to my home server before trying to reset the password. I'm not sure what this means. As far as I'm aware, I haven't changed servers or anything so I don't know why I get that.
I uninstalled and reinstalled Jellyfin but still could log in. And my PC shows up twice now.
I also attempted to do the solution of going into C:\ProgramData\Jellyfin\Server\config and while it did lead me to the xml file its an internet link and it already says my wizard install is set to false. Not sure if I'm doing that right.
So now I think I'm gonna give up trying to find a solution for the night and just ask for help. I was super hyped to set this up so I hope someone can help me fix this! I would really appreciate it!
RE: Cannot Log In - TheDreadPirate - 2024-09-04
Clear your site data for Jellyfin or use an incognito window.
RE: Cannot Log In - notmuchgoingonatm - 2024-09-04
That worked. Kinda annoyed I didn't think of something that simple lol. Much appreciated!