+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Installation error on ARM windows (Copilot+) (/t-installation-error-on-arm-windows-copilot)
Installation error on ARM windows (Copilot+) - sham - 2024-11-04
Hi,
I downloaded the ARM64 version for my copilot+ pc (Galaxy book 4 edge) and when I try to install it the CMD windows popup and run some command and shut itself. ( Jellyfin Repository)
I checked the logs and I see that it is trying to locate ffmpeg but can't find it. I check the installation zip file and there is no ffmpeg included in it. Where can I download and install ffmpeg from ? and how to set this up ?
Anyone can please help with this ?
I attached the log file.
log_20241104.txt (Size: 6.46 KB / Downloads: 32)
RE: Installation error on ARM windows (Copilot+) - gnattu - 2024-11-04
We don't have jellyfin-ffmpeg builds for arm64 windows yet and you have to find a build of upstream ffmpeg 7.0, and place it to your jellyfin installation path. make sure the ffmpeg.exe, ffprobe.exe are placed alongside with jellyfin.exe
RE: Installation error on ARM windows (Copilot+) - sham - 2024-11-04
(2024-11-04, 05:29 PM)gnattu Wrote: We don't have jellyfin-ffmpeg builds for arm64 windows yet and you have to find a build of upstream ffmpeg 7.0, and place it to your jellyfin installation path. make sure the ffmpeg.exe, ffprobe.exe are placed alongside with jellyfin.exe
Thanks for quick reply. I found one here : Releases · tordona/ffmpeg-win-arm64
Can you please tell me which files do I need to copy ? also where do I set the path ? I am new to this and I don't know how to do this.
Thanks
RE: Installation error on ARM windows (Copilot+) - gnattu - 2024-11-04
Form your link, you download the ffmpeg-7.0-full-static-win-arm64.7z, unzip it (use a new enough 7z as the lzma version it is using is very, very new and is not compatible with old versions), copy the ffmpeg.exe and ffprobe.exe to the same folder as jellyfin.exe should be enough
RE: Installation error on ARM windows (Copilot+) - gnattu - 2024-11-04
Also please note that we don't provide hardware acceleration on window arm64 yet so you should not enable any of those in transcode settings.
RE: Installation error on ARM windows (Copilot+) - sham - 2024-11-04
(2024-11-04, 05:46 PM)gnattu Wrote: Form your link, you download the ffmpeg-7.0-full-static-win-arm64.7z, unzip it (use a new enough 7z as the lzma version it is using is very, very new and is not compatible with old versions), copy the ffmpeg.exe and ffprobe.exe to the same folder as jellyfin.exe should be enough
I used 7zip to extract it and put the 2 .exe file in where jellyfin.exe is. Now I am getting some missing dll errors;
Also attached the new log file
RE: Installation error on ARM windows (Copilot+) - gnattu - 2024-11-04
It seems like the guy compiling the ffmpeg does not really makes it static... You'd better find another build
RE: Installation error on ARM windows (Copilot+) - sham - 2024-11-04
(2024-11-04, 06:11 PM)gnattu Wrote: It seems like the guy compiling the ffmpeg does not really makes it static... You'd better find another build
Found this one Releases · System233/ffmpeg-msvc-prebuilt and it is working perfectly now
thanks for all your help. Now I need to watch some tutorials to set all this up correctly