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+--- Thread: jellyfin media player cannot play any video (/t-jellyfin-media-player-cannot-play-any-video)
jellyfin media player cannot play any video - Rikka Takarada - 2024-11-14
After upgrading to Jellyfin Media Player v1.11.1, I couldn't play any videos. Only the background poster of the video would appear. My server version is 10.10.1. I tried deleting the two Jellyfin Media Player folders in C:\Users\AppData\Local and also removed all devices from the web Dashboard, but nothing worked. Eventually, I had to revert back to Jellyfin Media Player v1.9.1 to get playback working again.
RE: jellyfin media player cannot play any video - TheDreadPirate - 2024-11-14
Can you replicate the problem with 1.11.1 and share both the server log and the JMP log via pastebin?
RE: jellyfin media player cannot play any video - Rikka Takarada - 2024-11-15
(2024-11-14, 11:33 AM)Rikka Takarada Wrote: After upgrading to Jellyfin Media Player v1.11.1, I couldn't play any videos. Only the background poster of the video would appear. My server version is 10.10.1. I tried deleting the two Jellyfin Media Player folders in C:\Users\AppData\Local and also removed all devices from the web Dashboard, but nothing worked. Eventually, I had to revert back to Jellyfin Media Player v1.9.1 to get playback working again.
(2024-11-14, 02:02 PM)TheDreadPirate Wrote: Can you replicate the problem with 1.11.1 and share both the server log and the JMP log via pastebin?
The log is too long, and I found a section that I’m not sure is the cause. This is the log from Jellyfin Media Player. https://pastebin.com/9YRbV1FB
and where is the server log?
RE: jellyfin media player cannot play any video - TheDreadPirate - 2024-11-15
If your server is on Windows, it is in C:\ProgramData\Jellyfin\Server\log.
Can you zip the entire JMP log and attach it to a forum post? I need to see the JMP startup.
RE: jellyfin media player cannot play any video - Rikka Takarada - 2024-11-15
(2024-11-15, 03:10 PM)TheDreadPirate Wrote: If your server is on Windows, it is in C:\ProgramData\Jellyfin\Server\log.
Can you zip the entire JMP log and attach it to a forum post? I need to see the JMP startup.
Alright, the server log file is too large to upload, so I’ve put them all into Google Drive.
server log: https://drive.google.com/file/d/1etoqwxG0zPvv8ny-9WbNaSoq0Sbtahur/view?usp=sharing
mediaplayer log: https://drive.google.com/file/d/1lbWJf03sMstL0uglj4olV0VqtpZ7tRqn/view?usp=sharing
RE: jellyfin media player cannot play any video - TheDreadPirate - 2024-11-15
What are the specs on your laptop running JMP?
Also, it looks like you have transcoding disabled. Based on what I am seeing in the JMP logs, you may need to adjust JMP to not attempt hardware accelerated decoding.
RE: jellyfin media player cannot play any video - Rikka Takarada - 2024-11-15
(2024-11-15, 05:06 PM)TheDreadPirate Wrote: What are the specs on your laptop running JMP?
Window 11
Ryzen 7 6800h
16g
AMD Radeon™ Graphics
So, do I need to disable hardware acceleration?
RE: jellyfin media player cannot play any video - TheDreadPirate - 2024-11-15
For whatever reason, during the JMP startup, only MPEG2 and VC1 are available for hardware acceleration. Try reinstall your AMD graphics drivers? Ensure you are running the latest?
RE: jellyfin media player cannot play any video - formica - 2024-11-19
(2024-11-14, 11:33 AM)Rikka Takarada Wrote: After upgrading to Jellyfin Media Player v1.11.1, I couldn't play any videos. Only the background poster of the video would appear. My server version is 10.10.1. I tried deleting the two Jellyfin Media Player folders in C:\Users\AppData\Local and also removed all devices from the web Dashboard, but nothing worked. Eventually, I had to revert back to Jellyfin Media Player v1.9.1 to get playback working again.
This is the exact same issue I got with Jellyfin v1.11.1 player on two different Windows PC... one running Win11 and the other on Win10. After finding this thread, I reinstalled v1.9.1 and playback is working again.
My files are stored on a Synology DS418 NAS running the latest Jellyfin in Docker. It doesn't seem to be the server software as the videos will play in a browser, or on my Roku TV, or on my iPad.
I don't know if my log files could be any help to you... But I could dig them up if need be?
RE: jellyfin media player cannot play any video - Rikka Takarada - 2024-11-19
(2024-11-19, 12:40 AM)formica Wrote:(2024-11-14, 11:33 AM)Rikka Takarada Wrote: After upgrading to Jellyfin Media Player v1.11.1, I couldn't play any videos. Only the background poster of the video would appear. My server version is 10.10.1. I tried deleting the two Jellyfin Media Player folders in C:\Users\AppData\Local and also removed all devices from the web Dashboard, but nothing worked. Eventually, I had to revert back to Jellyfin Media Player v1.9.1 to get playback working again.
This is the exact same issue I got with Jellyfin v1.11.1 player on two different Windows PC... one running Win11 and the other on Win10. After finding this thread, I reinstalled v1.9.1 and playback is working again.
My files are stored on a Synology DS418 NAS running the latest Jellyfin in Docker. It doesn't seem to be the server software as the videos will play in a browser, or on my Roku TV, or on my iPad.
I don't know if my log files could be any help to you... But I could dig them up if need be?
My Jellyfin is installed on a QNAP NAS using Docker. I'm using MediaPlayer version 1.9.1 or 1.10.1 without any issues, but I think the hardware decoding problem is on the PC MediaPlayer side. I'll wait and see if the next version fixes it.
