+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: server disconnects when pressing trailer button (android/ios) (/t-server-disconnects-when-pressing-trailer-button-android-ios)
server disconnects when pressing trailer button (android/ios) - Drake97 - 2024-11-21
hello,
As the title says, when I use jellyfin on android and ios, when I press the trailer of a movie or series, the server “disconnects” and asks me to log in again, this happens on android and iphone.
I leave an example GDrive video
Tested on: Galaxy S23 Ultra Latest version
Iphone 12 and 13 with latest iOS version
you will see that I have a small modification in my home page, but this has nothing to do with it, because even using the version without modification and/or going to the movie or series details page, it disconnects when I press play trailer.
I checked and this had been discussed in this Github POST, but did not remain in many advances, do you know if there is a way to fix it ?
greetings
RE: server disconnects when pressing trailer button (android/ios) - TheDreadPirate - 2024-11-21
Can you share your server logs via pastebin to verify this isn't a server side issue? If the server looks fine, I will try to find time this weekend to debug this issue.
RE: server disconnects when pressing trailer button (android/ios) - Drake97 - 2024-11-21
(2024-11-21, 03:48 PM)TheDreadPirate Wrote: Can you share your server logs via pastebin to verify this isn't a server side issue? If the server looks fine, I will try to find time this weekend to debug this issue.
hello,
Here are the logs, you can only see a few requests and nothing else to the IP of my router.
https://pastebin.com/uCRKa3ca
Consider that I have jellyfin through a DDNS service, but even entering the local IP within my own network, the same thing happens.
Thanks in advance for any info
RE: server disconnects when pressing trailer button (android/ios) - TheDreadPirate - 2024-11-21
I need the entire log. Use "cat" instead of "tail". Tail will only show the last 10 lines by default.
RE: server disconnects when pressing trailer button (android/ios) - Drake97 - 2024-11-21
(2024-11-21, 10:45 PM)TheDreadPirate Wrote: I need the entire log. Use "cat" instead of "tail". Tail will only show the last 10 lines by default.
Sorry,
I thought that this was enough since I made the tail and when I was running, I pressed the trailer button and did the tests, only giving me as a result what I sent you, let me know if it is useful to extract something a little more detailed.
RE: server disconnects when pressing trailer button (android/ios) - TheDreadPirate - 2024-11-21
Ah, ok. Just to verify, this does NOT happen in a web browser, correct? If it does, we can use the browser console to debug. If not, submit a github report to the Android and iOS repos.
RE: server disconnects when pressing trailer button (android/ios) - Drake97 - 2024-11-21
(2024-11-21, 11:06 PM)TheDreadPirate Wrote: Ah, ok. Just to verify, this does NOT happen in a web browser, correct? If it does, we can use the browser console to debug. If not, submit a github report to the Android and iOS repos.
yep, at the moment only in the mobile versiones, also, i did a couple more tests and the following happens:
- Web (Firefox and Edge): I press the trailer button on the customization (featured content bar), it opens a new youtube tab with the trailer, all good.
And when I go to the movie detail and press the trailer button from there, it opens in a kind of on-top window above and plays the trailer, all good too.
- Jellyfin Media Player (windows): in the customization (featured content bar) does not work the trailer button, it does nothing.
However when I go to the detail of the movie, I press the trailer button from there, it opens the on-top window and plays the trailer, all good with that as espected.
- Android/iOS: disconnects me from the server, either using the customization's trailer button or using jellyfin's proprietary trailer button.
let me know if anything else is needed, besides knowing where I can open the report for the correction of this in github, thanks.
PD: additional, maybe nothing to do with it, is that the tail command is still running in the log and is spaming me this
![[Image: Pgq9Ezf.png]](https://i.imgur.com/Pgq9Ezf.png)
Should I worry or should I ignore it? I ask from my ignorance
PD2: this spam happens when I leave the windows app jellyfin media player open, as soon as I closed the app it stopped spamming that.
greetings
RE: server disconnects when pressing trailer button (android/ios) - TheDreadPirate - 2024-11-22
https://github.com/jellyfin/jellyfin-expo/issues
https://github.com/jellyfin/jellyfin-android/issues
I have never seen those errors before and I can't find anything in the code that would indicate the cause.
Which version of the JMP app do you have running?
RE: server disconnects when pressing trailer button (android/ios) - Drake97 - 2024-11-22
(Yesterday, 12:18 AM)TheDreadPirate Wrote: https://github.com/jellyfin/jellyfin-expo/issues
https://github.com/jellyfin/jellyfin-android/issues
I have never seen those errors before and I can't find anything in the code that would indicate the cause.
Which version of the JMP app do you have running?
possibly related to the featured content bar, something simple but it doesn't affect performance or anything.
I use 1.11.1