+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Video freezes but audio keeps playing (/t-video-freezes-but-audio-keeps-playing)
Video freezes but audio keeps playing - Netflix - 2024-12-15
I am talking about android client with internal player (Exo), whenever I move my seekbar to a certain time the video freezes for 3-5 seconds but audio keeps playing and after those 3-5 seconds of freeze, video starts playing. The issue never occurs in any type of media when I use VLC as an external player, video never freeze in VLC, but only when I use the internal player it freezes 7/10 times. And transcoding is off, so its not a delay due to that.
Here are the logs - Logs
Here is the media info of the file - Media info
No ffmpeg logs because transcoding is off.
RE: Video freezes but audio keeps playing - TheDreadPirate - 2024-12-15
Does this issue happen with all videos or just this show? Or a particular episode?
RE: Video freezes but audio keeps playing - Netflix - 2024-12-16
(2024-12-15, 07:35 PM)TheDreadPirate Wrote: Does this issue happen with all videos or just this show? Or a particular episode?Its very confusing to find a pattern in the kind of media it is happening like, this is happening with all the episodes of this particular series. When we talk about other media, it happens with (Poor things) but not with Alien Romulus. First I thought HEVC vs 264 might be the issue, but many HEVCs play fine.
RE: Video freezes but audio keeps playing - TheDreadPirate - 2024-12-16
Poorly muxed videos can trigger this kind of behavior. And videos from the same source may all exhibit the problem. You can try remuxing one of the videos to see if we can fix any container issues.
We'll use Better Call Saul from you opening post as the guinea pig. Open a command prompt.
Code:
cd C:\Program Files\Jellyfin
ffmpeg.exe -fflags +genpts+igndts -i "D:\TV Series\Better Call Saul\Season 5\Better Call Saul (2015) - S05E06 - Wexler v. Goodman (1080p BluRay x265 Silence).mkv" -map 0 -codec copy -max_muxing_queue_size 2048 -max_interleave_delta 0 -avoid_negative_ts disabled newFile.mkvMake a backup copy of the original for now then replace the original in the library folder with the new file and test whether that new file works.
RE: Video freezes but audio keeps playing - Netflix - 2024-12-17
Still happens, just reduced frequency like 3/10 times.