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    Jellyfin Forum Support Troubleshooting Syncplay skip and crash

     
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    Syncplay skip and crash

    Syncplay skips around then crashes for 1 user
    Darth Prime
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    Joined: 2025 Jul
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    #1
    2025-07-15, 11:46 PM (This post was last modified: 2025-07-15, 11:52 PM by Darth Prime. Edited 2 times in total.)
    Hello, I'm new to Jellyfin (less than a week) and I just started to run into some syncplay issues.
    User 1 is able to play through the video without any issues.
    User 2 (me) gets skipping backwards and forwards after a few minutes of proper sync, then it crashes into a fatal HLS error

    Jellyfin server is installed on ubuntu 24.04 Noble.
    User 1 is using firefox in Mint
    User 2 is using Chrome in Windows

    Here is the ffmpg log:

    https://pastes.io/jellypaste

    Chatgpt (probably not the best source) says I should try these options:
    Option 1: Disable Subtitle Overlay in Transcoding
    • In Jellyfin settings (under Playback or Client Playback Profile):
      • Set "Subtitle mode" to "None" or "Burn in: Never"
      • Or manually deselect PGS subs for affected files
    • Best fix if you don’t need subtitles burned in

    Option 2: Remux the file without subtitles
    To permanently strip problematic PGS subtitles:
    bash
    CopyEdit
    ffmpeg -i "input.mkv" -map 0 -map -0:s -c copy "no_subs.mkv"

    Then replace the original file or use the stripped one in Jellyfin.

    Option 3: Avoid overlay filters
    If burning subtitles is necessary, try re-encoding them using a safer subtitle format:
    bash
    CopyEdit
    ffmpeg -i "input.mkv" -map 0 -c copy -scodec mov_text "converted.mkv"

    …but note that image-based PGS can’t easily be converted to text.

    Option 4: Force fresh timestamps
    If you must burn the subs and can't remove them, try:
    bash
    CopyEdit
    -fflags +genpts -avoid_negative_ts make_zero -copyts

    This can sometimes stabilize broken timestamps.

    I'm not sure what to do, can someone help?
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