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    Jellyfin Forum Support Troubleshooting Roku playing audio but only black screen after app update on Roku

     
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    Roku playing audio but only black screen after app update on Roku

    dave009
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    Posts: 6
    Threads: 3
    Joined: 2024 Dec
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    Country:United States
    #1
    11 hours ago
    Hi,

    I'm hoping someone can direct me in how I can resolve the playback issue with the recent (last night) update of the Roku app.

    All videos are black screen but audio plays fine.

    I've searched around with little success in fixing the problem.

    I did notice that there is a jellyfin v. 10.10.7 out there. I currently have v. 10.10.6 installed and have been reluctant to try and install an upgrade for fear of destroying a working setup.

    I believe the problem to be with the Roku app bc videos (with sound) play on our mobile apps fine. I don't know if its possible to roll-back the Roku jellyfin app to the previous working version? Also not sure if updating jellyfin from 10.10.6 to 10.10.7 would make any difference. I would think keeping it current with available stable versions would be good.

    I can't believe a complete reinstall is needed to update jf, but I don't understand the works to do it easier. The image in Container Manager doesn't indicate an update is available, so where do I pick up an update that isn't showing up? I searched Repository for updated image--hortio/jellyfin--but it no longer exists there. Searching Github also did not recovered the image. I don't know if that means it is no longer an option and I need to select a new image to import? And if so, can I just edit the .yaml doc to the new image name and run it? I'm not even sure changing the image is how to handle an update.

    I was originally assisted with install using SSH, of which I have zero experience. I did keep enough notes that I was able to reinstall a couple of times earlier in the server setup, but I am not a coder and not deeply knowledgeable in tech.

    We have come to love jellyfin and the enjoyment of viewing our videos from our server. Being dead-in-the-water is a bit challenging, especially as we continue to age.

    I would appreciate any help from anyone.  Thank you in advance.

    David
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