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    Jellyfin Forum Support Troubleshooting Playback failed because the media is not supported by the client. (LG C1)

     
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    Playback failed because the media is not supported by the client. (LG C1)

    Berek
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    Posts: 1
    Threads: 1
    Joined: 2025 Dec
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    Country:Italy
    #1
    5 hours ago
    Hello everyone, I'm here with a problem I discovered today. When I tried to stream a movie to my LG C1 TV, I received this error message: 'Playback failed because the media is not supported by the client.'
    Regardless of the file I tried to stream, I always received the same message.

    Strangely, if I try to stream on another TV I have (LG C4), the streaming is always successful.

    My current Jellyfin server is running in a container hosted on a Synology NAS. The server is running v. 10.11.4 of Jellyfin, and on the TV, I have the latest version of the native app.

    I suspect this has started because of an update, either of the DSM or the container, because everything was working fine before, but lately, there were a few updates, both of the NAS and the Jellyfin package, so I'm not sure where it all began.

    Is there anyone who can help me understand where the problem is and if it's possible to fix it?

    Many thanks!
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