SOLVED: Jellyfin client on Roku Crashes

[snuckleton]

I am a new Jellyfin user. I'm having trouble with the Roku Jellyfin client.
For my DJI drone videos, the client crashes immediately when I hit play.  I go directly to the Roku home page
This happens on the 4K files and the files I converted to HD

Other videos are fine.
Other clients - tablet, iphone, web are fine
The Roku and the Jellyfin server are both on a wired network
A surprising observation: The native Roku DLNA client has no trouble playing them.  And it is the Jellyfin Server serving the file over DLNA

I'm not seeing anything in the server logs, but I may not know what to look for.

Any suggestions welcome


Roku ultra  4k
Server 10.8.13 on Windows 11 Pro
File info:
myfile
ContainerMP4
Path\\192.168.1.60\Media\Jellyfin\media\myfile.mp4
Size3266 MB
Video
Title4K H264 SDR
CodecH264
Codec tagavc1
AVCYes
ProfileHigh
Level51
Resolution3840x2160
Aspect ratio16:9
InterlacedNo
Framerate29.97003
Bitrate103345 kbps
Bit depth8 bit
Video rangeSDR
Video range typeSDR
Pixel formatyuv420p
Ref frames1
NAL4

[TheDreadPirate]

Which Jellyfin-Roku version? 2.0.2? And what Roku OS are you running? Needs to be Roku OS 12+. I had to manually update my Roku twice to get it to 12.

[snuckleton]

Jellyfin-Roku is 2.0.2
Roku OS is 12.5.5

[TheDreadPirate]

Which model of Roku?

[snuckleton]

Roku Ultra 4k

[1hitsong]

We'll need a sample file to help debug. Do any of these demo files have the same issue? https://4kmedia.org/

[snuckleton]

I appreciate the help you're giving me

But is there another source for sample videos?
At 4kmedia.org I am getting

Sorry, you can't view or download this file at this time.

Too many users have viewed or downloaded this file recently. Please try accessing the file again later. If the file you are trying to access is particularly large or is shared with many people, it may take up to 24 hours to be able to view or download the file. If you still can't access a file after 24 hours, contact your domain administrator.

[tmsrxzar]

But is there another source for sample videos?

opinion

it would be better if you provided a sample, can you put your drone into a closet or something and just record a blank wall?
it probably has to do with 4K video encoded with h264/AVC or the level/profile used which is only coming from your drone

/opinion

[snuckleton]

I'll look for an innocuous short video or make one.
What's the best way to get the file to you guys?  Attach it to a reply?

[tmsrxzar]

best bet https://mega.io/storage