Can't connect remotely

[creylon]

Hi,

I can't connect to my server using one particular fire tv stick. It just stopped working for no apparent reason. Other devices still work fine, even another fire tv stick works fine. Tried reinstalling the app, deleting it from device list in jellyfin and using different user, all resulting in the same error:

Code:

jellyfin  | [18:00:32] [INF] [221] Jellyfin.Server.Implementations.Users.UserManager: Authentication request for testuser has succeeded.
jellyfin  | [18:00:32] [INF] [221] Emby.Server.Implementations.Session.SessionManager: Current/Max sessions for user testuser: 0/0
jellyfin  | [18:00:32] [INF] [221] Emby.Server.Implementations.Session.SessionManager: Creating new access token for user 1b2a307e-4619-4d67-a0ff-40813xxxxxxx
jellyfin  | [18:02:01] [WRN] [212] Jellyfin.Networking.Manager.NetworkManager: [THE_IP]: External request received, no matching external bind address found, trying internal addresses.
jellyfin  | [18:02:01] [WRN] [212] Jellyfin.Networking.Manager.NetworkManager: [THE_IP]: External request received, but no external interface found. Need to route through internal network.
jellyfin  | [18:03:34] [WRN] [204] Jellyfin.Networking.Manager.NetworkManager: [THE_IP]: External request received, no matching external bind address found, trying internal addresses.
jellyfin  | [18:03:34] [WRN] [204] Jellyfin.Networking.Manager.NetworkManager: [THE_IP]: External request received, but no external interface found. Need to route through internal network.

I run jellyfin 10.9 unstable in a docker container behind an nginx proxy server. For years everything worked fine with this configuration. Do you have any suggestions?

Thanks

[TheDreadPirate]

Is this firestick remote or local? If local, do you have NAT loopback enabled? Did you configure Jellyfin to bind to a particular IP/interface?

[creylon]

No, all tested device are remote, including both working and affected fire stick. Both run 0.16.6 of the jellyfin app

[TheDreadPirate]

Are all of the Fire sticks the same model? Is the model that doesn't work different from the rest? What version of FireOS is it running? I'm assuming you are using HTTPS.

[creylon]

Using HTTPS managed by proxy which redirects in HTTP only. The two sticks only differ in Model Type:

Not working Fire Stick:

Type: Fire TV Stick Lite
Capacity: 2/5.3 GB
Software-Version: Fire OS 7.6.6.9 (PS7669/4007)

Working Fire Stick:

Type: Fire TV Stick 4K Max
Capacity: 2/5.3 GB
Software-Version: Fire OS 7.6.6.9 (PS7669/4007)

[TheDreadPirate]

Is the certificate self-signed or legit?

[creylon]

It's legit Let's Encrypt cert and valid until 9th of April

[TheDreadPirate]

Wherever this Firestick is that can't connect, have them reboot their router. IDK. You're just shooting down all my troubleshooting paths. lolololol

[creylon]

Rolling back from 10.9 unstable to 10.8.13 stable solved the issue. Hope this gets fixed until release

[TheDreadPirate]

My bad. I completely missed the fact that you were using 10.9. The Android TV app is not compatible yet. Most/all of the web wrapper based apps, Jellyfin Media Player and Jellyfin for Android, will work since they use the web interface provided by the server by default.