Playback failed due to fatal player error

[jhi3600]

I loaded some films from a hard drive. I received the error message (Playback failed due to fatal player error). When I select the film strip logo, however, the film trailer will play.  Please advise in simple terms, I'm a newbie.

Thanks.

Windows 11

i 5

[Efficient_Good_5784]

Can you share both the server and ffmpeg logs that you find in the dashboard log section for when this error happens?

You can use a site like pastebin to share the logs here.

Just make sure to remove personal/private info from the logs such as external IP addresses.

[jhi3600]

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[Efficient_Good_5784]

Could you share the other set of logs. The ones without ffmpeg in the name.

Looks like a permissions issue maybe...

[jhi3600]

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[TheDreadPirate]

All the same issue.

Code:

file:F:\Fighting Elegy [Kenka erejî] (1966) [criterion 0269] mkv\Fighting Elegy.mkv: No such file or directory

Jellyfin doesn't have sufficient permissions to see or access the file.

It could also be some of the special characters in the name.

[jhi3600]

None of the files opened. Also, I selected Devices and Chrome was shown. Problem?

Thanks much.

[TheDreadPirate]

Stop Jellyfin and close the tray app. Then launch the tray app as administrator and start jellyfin. Does anything change?

[jhi3600]

Thanks, but I need some instructions on how to do this. Tray app? FYI. I open Jellyfin by using http://localhost:8096

[Efficient_Good_5784]

On Windows, any service running in the background gets a small icon on the bottom-right of the screen. If you click on the carrot icon on the bottom, you'll see a list of icons for each service. Close the Jellyfin icon to close the server.