Playback error on some episodes.

[DougS2K]

Since upgrading my server to 10.9.6 I've been having issues with some TV show episodes not wanting to play. Some of my users (Roku) were also experiencing issues but updating my Nvidia drivers to 552.44 (GTX 1070 Ti) has fixed it for them but I'm still personally experiencing issues using Tizen, Android, Apple, and Jellyfin Media Player, all of which are running the latest version. I'm getting the message that "The client isn't compatible with the media and the server isn't sending a compatible media format" and I'm not sure why. It's transcoding and sending to my Roku users fine but not to myself on the aforementioned other clients. Any suggestions or thoughts on how to fix this?

Error message. https://drive.google.com/file/d/1rD6etcH...drive_link

Transcoding settings can be seen here. https://imgur.com/a/TkJnuP7

The following is an ffmpeg log from an actual working episode that one of my users was watching via Roku but I can't include an ffmpeg log of a non working episodes as the episodes that won't play don't appear to be generating logs when the incompatible format error appears. Not sure if it's any help or not but I've included it anyways. https://pastebin.com/02EGnjFQ

[TheDreadPirate]

I sent you a request for the google drive log.

[DougS2K]

I sent you a request for the google drive log.

I made the Google drive link public. Thought I did it the first time but apparently not. It shows the error message via the client. Below is the info from the log file when trying to play via Android app. I didn't think it was logging anything but apparently it is. I've also included my system specs below and complete log file on Google drive.

Code:

[2024-06-16 17:12:49.352 -03:00] [INF] [75] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "192.168.2.16" request
[2024-06-16 17:13:04.108 -03:00] [WRN] [66] Emby.Server.Implementations.HttpServer.WebSocketConnection: WS "192.168.2.16" error receiving data: "The remote party closed the WebSocket connection without completing the close handshake."
[2024-06-16 17:13:04.117 -03:00] [INF] [66] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "192.168.2.16" closed

Full log file: https://drive.google.com/file/d/1IVaExA5...drive_link

Server PC:
Processor- Intel Xeon E5 2650 v2
Processor Cooler- Deepcool GAMMAXX 400
Motherboard- PLEXHD X79 Turbo
Graphics- MSI GeForce GTX 1070 Ti
Memory- Lanshuo 16 GB (4 x 4 GB) PC3 12800R DDR3 1866MHz REG ECC
HBA- Dell H310 flashed to IT mode
SSD- Samsung 870 EVO 250GB
Hard Drives- 7 x Western Digital 8 TB (WD80EMAZ), Seagate 4 TB (ST4000DM004), Seagate 4 TB (ST4000DM000), Seagate 2 TB (ST2000DL003), Western Digital 3 TB (WDEFRX)
OS- Windows 10 Enterprise
Power Supply- EVGA 650 GQ 650W 80+ Gold
Case- NZXT Source 210 Elite (Black)

[TheDreadPirate]

I'm assuming your phone is running Android. Are you using the web player to integrated player?

[DougS2K]

I'm assuming your phone is running Android.  Are you using the web player to integrated player?

Phone is Android. Not sure on that but I'm getting the same error message on Iphone, Tizen, and Jellyfin Media Player. Where would I find this web player to integrated player function/feature/setting?

[TheDreadPirate]

On Android you click on your profile icon in the top right, then Client Settings. There is a setting to switch between the web player and the integrated player (exoplayer).

In future versions of our Android app it should default to integrated.


I don't see anything wrong in your ffmpeg or server logs.

Backing up a bit. I forgot to actually look at your transcode settings.

Your GPU cannot encode AV1 so uncheck that. It also can't DECODE VP9 10-bit nor AV1. I don't think this is the cause of your problems since the media you've played isn't VP9 10-bit and the transcodes are output as HEVC.

https://developer.nvidia.com/video-encod...matrix-new

Try unchecking HEVC encoding for testing.

[DougS2K]

On Android you click on your profile icon in the top right, then Client Settings.  There is a setting to switch between the web player and the integrated player (exoplayer).

In future versions of our Android app it should default to integrated.


I don't see anything wrong in your ffmpeg or server logs.

Backing up a bit.  I forgot to actually look at your transcode settings.

Your GPU cannot encode AV1 so uncheck that.  It also can't DECODE VP9 10-bit nor AV1.  I don't think this is the cause of your problems since the media you've played isn't VP9 10-bit and the transcodes are output as HEVC.

https://developer.nvidia.com/video-encod...matrix-new

Try unchecking HEVC encoding for testing.

I was messing around in the transcode settings trying to get it to play so I enabled all transcoding types to no avail. That's why they were all enabled in that image though. I tried the following settings adjustments on Android and while it's not showing the error message any more, it's still not playing but it's also not generating anything in the logs either. When I try to play it, it goes to the player screen but won't actually play no matter how many times I press play. Still same error message on Tizen and Jellyfin Media Player though. 

Images of adjustments applied plus episode I'm trying to play and what happens when I hit play on Android: https://imgur.com/a/Zfs6a70

Text file containing the media info of one of the episodes that won't play: https://drive.google.com/file/d/10N2ubEp...sp=sharing

[TheDreadPirate]

When I said un-check HEVC I didn't mean the decode HEVC. I meant farther down "Allow encoding in HEVC format".

Also, what driver version are you running?

[DougS2K]

When I said un-check HEVC I didn't mean the decode HEVC.  I meant farther down "Allow encoding in HEVC format".

Also, what driver version are you running?

Ah, my bad. Enabled HEVC decode and disabled HEVC encode. Still won't play but like you said, that's probably not the issue. 

These episodes that refuse to play via Jellyfin can be played via VLC player so not sure why Jellyfin just refuses to play them.

Nvidia driver version is 552.44.

[TheDreadPirate]

Click Start > type Resource Monitor > click on the Network tab > expand the Listening Ports table

What is the status for jellyfin.exe on port 8096?