SOLVED: Genres and Collections empty on second user account

[farmerdave]

I've got a Jellyfin server on a Linux host. I use the docker containers jellyfin/jellyfin, currently version 10.9.6.
My library consists of mainly Movies and TV shows, and the metadata for all of these was collected using MediaElch and I have individual .nfo files for everything (movies and episodes).
I use the plugin TMDb Box Sets for collections, and in the Movie Library I have the 'automatically add to collection' button toggled to off. My library has Movies, TV Shows, Documentaries, Collections.

I have two Jellyfin users setup, one is mine with all the admin privileges, and a second non-privileged one for the kids. For the second user I use a whitelist under Parental Controls, via a specific tag I have added to the kid's movies and shows.
For my admin user, it all works great on every player. I use Jellyfin Media Player, a web browser, and two Fire TV sticks. Specifically, I have many collections and these are accessible either from the Home page as a separate option under 'My Media', and also available if I first navigate to Movies and then across the top tabs I can choose collections. Here I can also choose Genres and its fully populated.

However, for the second non-privileged account all of the movies I have tagged are shown in the movie library navigation page, however the collections and genres are empty.

For Collections I see "Nothing here. Collections allow you to enjoy personalized groupings of Movies, Series, and Albums. Click the '+' button to start creating collections."
For Genres I see a screen with "Nothing here. Enable some metadata providers to pull genres from the internet."

If I pick any single Movie that shouldn't be part of a collection (determined by my admin user account) and go to it's information page, the information page loads and the movie can play. If I try to navigate to a movie that should be part of a collection (according to my admin account), the whole page fails to load. I can't play any Movies that are within collections, no matter which media player I use.

[Cognicom]

This is just a guess (as I don't use tags to control access), but maybe try adding your custom tag to the collection itself?

[farmerdave]

Thanks I'll give that a go, however i think this might be a problem. I may want the kids to have access to some of a particular collection, but not all.
e.g. I should be able to tag Star Wars I-VI but not give them access to VII-IX.
Currently my example fails for all episodes.

Update:
No, that doesn't work. I tagged the collection and one movie within it, I can now see the single movie in the collection page. But I still cannot navigate to the movie page itself, or play the movie. Even if I add every movie from the collection, none of them actually play.

[farmerdave]

Blacklisting does work. i.e. I leave the whitelist empty, and blacklist based on a tag.

[Efficient_Good_5784]

I would try blacklisting too. Just add a tag like "NotForKids" to each movie or show, then blacklist that tag for each kid user account. They will not appear or work for those accounts.

Just keep in mind tags now apply recursively. Before v10.9, adding a tag would only apply it onto the thing you edited only. Now, tagging a show for example results with all of its seasons and episodes receiving the tag too.

[farmerdave]

Thanks, I believe that will work, although it will be a lot of work!

However, this does appear to be a bug, it's not giving the behaviour I would expect. If others agree I might submit a bug report on github.