2024-07-23, 09:29 PM
Your logs don't indicate why subtitles aren't loading. Normally I would see logs about failed subtitle extraction. Or failed remuxing. I don't see any of that.
First try installing the "Subtitle Extract" plugin. Once that is installed, restart Jellyfin, then go to Dashboard > Scheduled Tasks and run the subtitle extraction job. Once it finishes, try again.
If that doesn't work, try using our version of ffmpeg for Linux ARM64.
https://repo.jellyfin.org/?path=/ffmpeg/...-6.x/arm64
You will need to change the symlink for /usr/bin/ffmpeg to point to this portable version.
If that still doesn't work you may need to separately extract your subtitles since you said that worked.
First try installing the "Subtitle Extract" plugin. Once that is installed, restart Jellyfin, then go to Dashboard > Scheduled Tasks and run the subtitle extraction job. Once it finishes, try again.
If that doesn't work, try using our version of ffmpeg for Linux ARM64.
https://repo.jellyfin.org/?path=/ffmpeg/...-6.x/arm64
You will need to change the symlink for /usr/bin/ffmpeg to point to this portable version.
If that still doesn't work you may need to separately extract your subtitles since you said that worked.
Jellyfin 10.9.11
Ubuntu 24.04 LTS (bare metal)
Intel i3 12100 on Asus Prime H610M-E D4 mATX
32GB DDR4-3600
Intel Arc A380
OS drive - SK Hynix P41 1TB
Storage
WD Green 3TB (Samba shares)
WD Red 3TB CMR (WIP Media, Test libraries)
3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
Fractal Meshify 2
Corsair CX430
Ubuntu 24.04 LTS (bare metal)
Intel i3 12100 on Asus Prime H610M-E D4 mATX
32GB DDR4-3600
Intel Arc A380
OS drive - SK Hynix P41 1TB
Storage
WD Green 3TB (Samba shares)
WD Red 3TB CMR (WIP Media, Test libraries)
3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
Fractal Meshify 2
Corsair CX430