Media player black screen

[fliberdygibits]

Running Jellyfin Media Player 10.8.10 on Manjaro linux 6.1.44-1 with an Nvidia GPU.  I am able to play any video in my collection fine in VLC or the JF webui, OR on my phone.  However in the JF media player I get audio but no video.  Most times it's direct play but I've forced a transcode too and this makes no difference.... still a black screen in the player.  I've reinstalled multiple times from both flatpack and the AUR.  System is fully updated.  Logs below:

Tail end of player logs from playback client:
https://pastebin.com/Tqa8fYut

Server Logs:
https://pastebin.com/xq0CJ4MY

Transcode Logs:
https://pastebin.com/gDRA4mzB

I didn't necessarily include the entire logs, just roughly back to when I started playing with it today.  If I can add more info let me know!

[bitmap]

Is this behavior consistent with all files? Certain files? Do they share similar characteristics like the same codec? Only time I've seen something similar, my wife had plugged in the Roku in our living room with an ancient HDMI cable that restricted the device to 1080p and Jellyfin couldn't push the video properly to the television. Not saying this is the same since it appears to work elsewhere, but more info on context would be helpful. I'll scan logs when I get a chance!

[TheDreadPirate]

[2023-08-25 01:35:00.071 +00:00] [INF] [47] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."

Based on the context, the above log message is happening with the JMP client.

In the JMP client can you try logging out of your user and then log back in?

[fliberdygibits]

To quickly answer both (Doing 3 things at once) I tried a handful of files, most where h264.mkv with one HEVC one h265-AAC.mkv. It's a wide range and they all do the same thing.

I tried logging out and back into the client using two different accounts. No change.

The Invalid token didn't even catch my attention as related to this. I'm still working on setting this server up and I thought that was something ELSE I had on my todo list.

I appreciate everyone's replies

[TheDreadPirate]

Can you include the entire JMP client log? We need to see both the app startup sequence and when playback was initialized.

[fliberdygibits]

Absolutely. Including that below. I just loaded up JMP again so it's likely to have a fresh set of everything right at the bottom of the file.

https://pastebin.com/GJxibfnq

[TheDreadPirate]

2023-08-25 10:25:21.265 [debug] unknown @ 0 - libmpv_render: Loading hwdec driver 'vaapi'
2023-08-25 10:25:21.265 [debug] unknown @ 0 - libmpv_render/vaapi: VAAPI hwdec only works with OpenGL or Vulkan backends.
2023-08-25 10:25:21.265 [debug] unknown @ 0 - libmpv_render: Loading failed.
2023-08-25 10:25:21.265 [debug] unknown @ 0 - libmpv_render: Loading hwdec driver 'cuda'
2023-08-25 10:25:21.265 [debug] unknown @ 0 - libmpv_render: Loading hwdec driver 'drmprime-overlay'
2023-08-25 10:25:21.265 [debug] unknown @ 0 - libmpv_render/drmprime-overlay: Failed to retrieve DRM fd from native display.
2023-08-25 10:25:21.265 [debug] unknown @ 0 - libmpv_render: Loading failed.
2023-08-25 10:25:21.265 [debug] unknown @ 0 - libmpv_render: Loading hwdec driver 'drmprime'
2023-08-25 10:25:21.265 [debug] unknown @ 0 - libmpv_render/drmprime: drmprime hwdec requires at least one dmabuf interop backend.
2023-08-25 10:25:21.265 [debug] unknown @ 0 - libmpv_render: Loading failed.

I think this is the problem, not sure how to resolve it. Researching...

[fliberdygibits]

Well just out of curiousity I switched to the unstable JF build and got the same thing. And all our other devices (rokus, macbooks, etc...) are working fine.

In the snippet of code you quoted I'm seeing references to both "Cuda" and "rocm"... I'm guessing some of that is info on/from the server (an amd card) and part is from the client (an nvidia card)?

Thank you again so much for taking a look.

[TheDreadPirate]

Looks like I am full of crap. Got home to run JMP on my Windows PC and inspect the logs. I see the same messages but everything fails except for dxva2-egl. On yours it looks like the cuda renderer did NOT fail. Which lines up with having a Nvidia card.

In JMP, click on Settings then Client Settings and scroll down and start fiddling with some of the Video related settings?

I would also start looking in your system logs. Maybe the Nvidia driver is failing to initialize? Double check you have all the Nvidia decode libraries installed. Usually called something like libnvidia-decode or libnvcuvid1.

[fliberdygibits]

Well, I guess call off the hunt. The JF server itself quit responding to anything even tho the container was up and no errors where reported etc....etc.... I monkeyed with it for a while and finally just toasted it's folder and set up a new copy. Everything INCLUDING the client is now working fine.

Thank you so much for your time. My apologies for what ended up being a wild goose chase.