Jellyfin Media Player

[Burnavillage]

Hello! when I'm watching shows via Jellyfin Media Player on the server PC, the program crashes/just shuts off after a random amount of time (on average 20 min). It's a new behaviour since yesterday and  happens when the server was both on jellyfin 10.9.10 and jellyfin 10.9.9, and the Media player Version is 1.11.1. 

This is what event viewer tells me about the error: 

Faulting application name: JellyfinMediaPlayer.exe, version: 0.0.0.0, time stamp: 0x6663bfe5
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process ID: 0xfcc
Faulting application start time: 0x01daf950849f29b9
Faulting application path: C:\Program Files\Jellyfin\Jellyfin Media Player\JellyfinMediaPlayer.exe
Faulting module path: unknown
Report ID: c4acf49b-7077-4d5f-b3d1-df2313f1fc2b
Faulting package full name:
Faulting package-relative application ID:

Thanks in Advance!

[TheDreadPirate]

Go to C:\Users\yourUser\appdata\local. There will be two folders, "jellyfinmediaplayer" and "Jellyfin Media Player". I am pretty sure the JMP log is in "jellyfinmediaplayer". Share that via pastebin.

Once you've done that, delete both of those folders. This will clear the JMP cache. Then open JMP and log in to your Jellyfin server. Let us know if this issue happens after clearing JMP's cache.

[Burnavillage]

https://pastebin.com/5DQtEcr0

imma test and watch some episodes and see if the problem is still there!

[TheDreadPirate]

Jellyfin Media Player overwrites its log each time you open it. The log you shared doesn't look like it was from immediately after it crashed.

[Burnavillage]

Yeah my bad! It crashed/turned off once again so I'm posting a new pastebin, I managed to watch a whole episode from another series but when i started to watch the show i previously watched it crashed again. So I'm wondering if it's something with the files that the media player doesn't like..

https://pastebin.com/My4YawhR

[TheDreadPirate]

Whatever is happening isn't being logged in JMP's log.

I found this older issue in the JMP github.

https://github.com/jellyfin/jellyfin-med...issues/395

Is this a laptop with a dedicated Nvidia GPU? One that switches between the dGPU and iGPU?

Try the workaround in that github issue.

[Burnavillage]

It's a PC tower with a dedicated GPU, a Nvidia 1070 and as CPU a Ryzen 7 3800XT 3.9GHz so no integrated graphic, imma watch thru this series and then try another and see if the crashes/shut offs still happens when watching something else.

[Burnavillage]

I'm not having the same problem on my gaming pc so it's only happening when I'm watching on the server pc. And i had another interesting problem when watching in the web client(in firefox) i had huge delay on the subtitles which i neither had in the media player or when watching in web client on my gaming pc.

[TheDreadPirate]

There's a known issue where subs desync when the browser is directly rendering them. Usually SRT or ASS subs. The workaround is to tell Jellyfin to burn in all subs. It's been a couple months since I had the discussion about this, I can't remember if this was a Jellyfin problem or browser problem. Since the browser is directly sent the SRT or ASS subs. And the browser handles the subtitle rendering.

[Host-in-the-Shell]

I actually can reproduce this behavior using the WebOS Jellyfin app, which I guess technically is a browser since it's a web app, so it may be in fact an issue with browsers... even totally stripped down ones.