SOLVED: Unable to connect to server

[Abrar Jahin Amiyo]

192.168.1.48:8096

[TheDreadPirate]

What OS is your server running? Can you share your jellyfin logs via pastebin?

And are you using a baseURL?

[Abrar Jahin Amiyo]

My OS is Windows 11 Pro
I am currently not using any base URL
Please tell me how can I send you my logs. Actually I haven't done it before

[TheDreadPirate]

C:\Program Data\Jellyfin\Server\log

Program DATA is a hidden directory. So you may need to switch on visibility of hidden directories if you haven't done that already.

Provide the latest log file, log_20240903.log. Copy and paste to pastebin.com, save, then share the link it generates.

[Abrar Jahin Amiyo]

https://pastebin.com/QKdKLU1q

[TheDreadPirate]

1) You need to set a static IP address for your server. It did change LAN IPs. It was 192.168.1.46, but it is now .48.
2) After you set a static IP for the server, you need to disable automatic port mapping and manually set the port forwarding in your router.
3) Are you using TailScale? I see this line, which tells me you are.

Code:

[2024-09-03 10:49:10.651 +06:00] [INF] [14] Jellyfin.Networking.Manager.NetworkManager: Filtered subnets: ["100.64.0.0/10"]

4) Are you on the same network as the server? Or are you using TailScale to remotely access Jellyfin?

Can you share the contents of this file?

C:\Program Data\Jellyfin\Server\config\network.xml

[Abrar Jahin Amiyo]

I am on the same network as my server but remote access is enabled

Here are the contens of the file you asked:
https://pastebin.com/Ynk8UUX9

[TheDreadPirate]

Remote access is enabled, but ONLY from the TailScale subnet.

Open C:\Program Data\Jellyfin\Server\config\network.xml and change this section

Code:

<RemoteIPFilter>
    <string>100.64.0.0/10</string>
  </RemoteIPFilter>

To this

Code:

<RemoteIPFilter />

Also disable uPnP by changing this line from true to false.

Code:

<EnableUPnP>true</EnableUPnP>

Set a static IP for your server. Either by reserving an address in your router's DHCP settings or by manually setting an IP on the server directly. Make sure the address you choose is not in the DHCP address range.

Go to your router and delete the uPnP rule for port 8096. And manually create a port forwarding rule for port 8096. But only if you need remote access through that port.

[Abrar Jahin Amiyo]

Thanks for your assistance
The problem is now solved. Now, plz tell me how can I enable remote access again

[TheDreadPirate]

You already have it enabled. We just removed the restriction it had where you could only access it remotely through TailScale.