Server Blank Page After Plugin Update and Reboot

[pavichokche]

This has been annoying me for a while now. Each time a plugin gets updated (mostly the Intro Skipper since that one gets regular updates) and I restart the server to apply the new version, it's all black. It appears online, but clients see nothing but a black page after refreshing.
The solution has been simple and I've been doing it a lot - re-run the installer for the version I'm using. That instantly fixes it and I'm on my way with 0 issues, but I'm getting fed up now.

The server is running on Windows 11. Any ideas? It's such a weird one...

[Fate]

Try clearing cache by deleting both Jellyfin folders within C:\Users\user\AppData\Local\

[pavichokche]

Try clearing cache by deleting both Jellyfin folders within C:\Users\user\AppData\Local\

Thanks for writing! I believe I tried this and it didn't work. I tried so many things and nothing helped except re-running the installer. But that's fine, re-running the installer is quick and has had no side effects other than repairing this issue each time.

But my concern is about how to stop this from happening in the first place. I'll try to get a log the next time I get a plugin update and then restart the server. I'm sure it won't be long until there is another intro skipper update.

[TheDreadPirate]

Which client are you attempting to use? JMP or just a browser? Can you share your server logs?

[qwerty12]

The solution has been simple and I've been doing it a lot - re-run the installer for the version I'm using.

I don't know the solution to your problem, but as a possible workaround, if re-running the installer works then you should be aware that, since 10.9, in-process restarting was implemented. I'm not smart enough to properly explain it, but rather than a fresh jellyfin.exe getting started, everything running in the existing process gets knocked down and reconstructed. If running the installer again works, my guess would be that it's because jellyfin.exe is getting stopped entirely.

Instead of using the restart button on the dashboard the next time, try hitting the shutdown button instead and starting Jellyfin how you would usually start it (from the Jellyfin (View Console) shortcut/the tray application/Services panel etc. etc.) and seeing if you still get the same issue. e: In my case, I don't use the restart button at all because of this...