Roku Black Screen and sound popping

[Spackler]

Recently I am having an issue where I play some of my media files and you see a black screen and hear like a quick audio pop and then nothing. Also, a 23-minute episode will show it is like an hour and a half or so file. The files play fine on PC. Any help would be greatly appreciated. I have tried looking through files and everything and honestly don't know what I am looking for. I know all the files played at one point and now it is hit or miss. Thanks for any assistance.

[TheDreadPirate]

What kind of Roku device? What app version? What server version? What server OS? What server specs?

Can you share your jellyfin logs via pastebin?

[Spackler]

Roku 4660X Roku Ultra
Version 2.2 Build 3
10.10.3

https://pastebin.com/QydK8vpv

[TheDreadPirate]

This reminds me of a bug I reported a couple weeks ago.

https://github.com/jellyfin/jellyfin-roku/issues/2024

I'm assuming these are live TV recordings? Not sure why it is just remuxing from TS to TS. Can you try manually remuxing a video into a MP4 container and see what happens?

In a powershell or command prompt

Code:

ffmpeg -fflags +genpts+igndts -i "D:\Movies\TV Shows\Rescue Bots\Season 3\Watch Transformers- Rescue Bots Season 3 Episode 12 online FREE - KimCartoon.ts" -map 0 -codec copy -max_muxing_queue_size 2048 -max_interleave_delta 0 -avoid_negative_ts disabled newFile.mp4

[Spackler]

C:\ffmpeg\bin\ffmpeg.exe : ffmpeg version 7.1-essentials_build-www.gyan.dev Copyright © 2000-2024 the FFmpeg developers
At line:1 char:1
+ C:\ffmpeg\bin\ffmpeg.exe -fflags +genpts+igndts -i "D:\Movies\TV Show ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (ffmpeg version ...mpeg developerstring) [], RemoteException
+ FullyQualifiedErrorId : NativeCommandError

built with gcc 14.2.0 (Rev1, Built by MSYS2 project)
configuration: --enable-gpl --enable-version3 --enable-static --disable-w32threads --disable-autodetect --enable-fontconfig --enable-iconv --enable-gnutls --enable-libxml2 --enable-gmp --enable-bzlib --enable-lzma
--enable-zlib --enable-libsrt --enable-libssh --enable-libzmq --enable-avisynth --enable-sdl2 --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxvid --enable-libaom --enable-libopenjpeg --enable-libvpx
--enable-mediafoundation --enable-libass --enable-libfreetype --enable-libfribidi --enable-libharfbuzz --enable-libvidstab --enable-libvmaf --enable-libzimg --enable-amf --enable-cuda-llvm --enable-cuvid --enable-dxva2
--enable-d3d11va --enable-d3d12va --enable-ffnvcodec --enable-libvpl --enable-nvdec --enable-nvenc --enable-vaapi --enable-libgme --enable-libopenmpt --enable-libopencore-amrwb --enable-libmp3lame --enable-libtheora
--enable-libvo-amrwbenc --enable-libgsm --enable-libopencore-amrnb --enable-libopus --enable-libspeex --enable-libvorbis --enable-librubberband
libavutil 59. 39.100 / 59. 39.100
libavcodec 61. 19.100 / 61. 19.100
libavformat 61. 7.100 / 61. 7.100
libavdevice 61. 3.100 / 61. 3.100
libavfilter 10. 4.100 / 10. 4.100
libswscale 8. 3.100 / 8. 3.100
libswresample 5. 3.100 / 5. 3.100
libpostproc 58. 3.100 / 58. 3.100
[mpegts @ 000001c271e6f2c0] start time for stream 2 is not set in estimate_timings_from_pts
Input #0, mpegts, from 'D:\Movies\TV Shows\Rescue Bots\Season 3\Watch Transformers- Rescue Bots Season 3 Episode 12 online FREE - KimCartoon.ts':
Duration: 00:21:57.10, start: 0.101000, bitrate: 1434 kb/s
Program 1
Stream #0:0[0x100]: Video: h264 (High) ([27][0][0][0] / 0x001B), yuv420p(tv, bt709, progressive), 1280x720 [SAR 1:1 DAR 16:9], 30 fps, 30 tbr, 90k tbn
Stream #0:1[0x101]: Audio: aac (LC) ([15][0][0][0] / 0x000F), 32000 Hz, stereo, fltp, 131 kb/s
Stream #0:2[0x102]: Data: timed_id3 (ID3 / 0x20334449)

[TheDreadPirate]

Do you have a separate instance of FFmpeg installed? Looks like you do. Which may cause issues with Jellyfin since our FFmpeg is not a simple re-brand. Jellyfin in Windows simply invokes "ffmpeg" and it looks like your other ffmpeg version is responding instead of ours.

[Spackler]

I just downloaded that one because the first time I ran the command in powershell I get the following error.

ffmpeg.exe : The term 'ffmpeg.exe' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.

[TheDreadPirate]

Weird. Than try this.

Code:

C:\Program Files\Jellyfin\ffmpeg.exe -fflags +genpts+igndts -i "D:\Movies\TV Shows\Rescue Bots\Season 3\Watch Transformers- Rescue Bots Season 3 Episode 12 online FREE - KimCartoon.ts" -map 0 -codec copy -max_muxing_queue_size 2048 -max_interleave_delta 0 -avoid_negative_ts disabled newFile.mp4

[Spackler]

ffmpeg.exe : ffmpeg version 7.0.2-Jellyfin Copyright © 2000-2024 the FFmpeg developers
At line:1 char:1
+ ffmpeg.exe -fflags +genpts+igndts -i "D:\Movies\TV Shows\Rescue Bots\ ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (ffmpeg version ...mpeg developerstring) [], RemoteException
+ FullyQualifiedErrorId : NativeCommandError

built with clang version 19.1.3
configuration: --cc=clang --pkg-config-flags=--static --extra-cflags=-I/clang64/ffbuild/include --extra-ldflags=-L/clang64/ffbuild/lib --prefix=/clang64/ffbuild/jellyfin-ffmpeg --extra-version=Jellyfin --disable-ffplay
--disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --enable-lto=thin --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp
--enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis
--enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-d3d12va
--enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil 59. 8.100 / 59. 8.100
libavcodec 61. 3.100 / 61. 3.100
libavformat 61. 1.100 / 61. 1.100
libavdevice 61. 1.100 / 61. 1.100
libavfilter 10. 1.100 / 10. 1.100
libswscale 8. 1.100 / 8. 1.100
libswresample 5. 1.100 / 5. 1.100
libpostproc 58. 1.100 / 58. 1.100
[mpegts @ 0000020027e94280] start time for stream 2 is not set in estimate_timings_from_pts
Input #0, mpegts, from 'D:\Movies\TV Shows\Rescue Bots\Season 3\Watch Transformers- Rescue Bots Season 3 Episode 12 online FREE - KimCartoon.ts':
Duration: 00:21:57.10, start: 0.101000, bitrate: 1434 kb/s
Program 1
Stream #0:0[0x100]: Video: h264 (High) ([27][0][0][0] / 0x001B), yuv420p(tv, bt709, progressive), 1280x720 [SAR 1:1 DAR 16:9], 30 fps, 30 tbr, 90k tbn
Stream #0:1[0x101]: Audio: aac (LC) ([15][0][0][0] / 0x000F), 32000 Hz, stereo, fltp, 131 kb/s
Stream #0:2[0x102]: Data: timed_id3 (ID3 / 0x20334449)

[Spackler]

I am just going to convert them all to mp4 unless you want me to wait to help troubleshoot the issues.