Movies keep loading

[evripides]

Hello

I have installed jellyfish to my server so I can replace the plex

I added my two libraries Series/Movies

On web browser everything is fine and smooth 

But on LG TV webOS I can play only series, the movies are keep loading and not showing play back 

[img]<a href="https://ibb.co/ZtPm9y2"><img src="https://i.ibb.co/gHpVYs4/IMG-0884.jpg" alt="IMG-0884" border="0" /></a>[/img]

Screenshot https://ibb.co/ZtPm9y2

[theguymadmax]

Jellyfin has a feature that prevents users from watching bad movies: https://www.rottentomatoes.com/m/nine_lives_2016

Jokes aside, could you post your server logs when you attempt to play a movie. If a FFmpeg log is generated, post that as well.

[evripides]

hahahahaha nice one

logs https://pastebin.com/cYX3sRfZ
ffmpeg https://pastebin.com/bVm4u2TE but are not from tv

the above issue happening to all movies and not series

[theguymadmax]

The files are transcoding and your CPU is not fast enough to process it. What are your server specs?

[evripides]

on my laptop and my iPhone is working fine but the issue os on TV (192.168.0.28 the ip address of tv)
Specs
Intel® Core™ i5-7500T CPU @ 2.70GHz
RAM: 16GB
OS: TrueNas Scale
HDD: SSD 256GB
Intel Corporation HD Graphics 630 (rev 04)

[TheDreadPirate]

Your CPU has an iGPU with Intel Quick Sync. Follow our Intel docs here.

https://jellyfin.org/docs/general/admini...ualization

You need to ensure that you pass the GPU into the container. I believe this is a simple drop down option in TrueNAS's UI.

Use this wiki to select the codecs that your GPU supports. The "Kaby Lake" column.

https://en.wikipedia.org/wiki/Intel_Quick_Sync_Video

[theguymadmax]

Code:

Stream mapping:
Stream #0:0 -> #0:0 (hevc (native) -> h264 (libx264))
Stream #0:1 -> #0:1 (eac3 (native) -> aac (libfdk_aac))
Press [q] to stop, [?] for help
[libx264 @ 0x55722e7bfa80] using SAR=1/1
[libx264 @ 0x55722e7bfa80] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[libx264 @ 0x55722e7bfa80] profile High, level 5.1, 4:2:0, 8-bit

You don't have hardware acceleration setup, and your relying on your CPU. I don't have experience with TrueNAS so I can only refer you to the docs: https://jellyfin.org/docs/general/installation/truenas/

Someone else who has experience might be able to guide you further if have any questions on that.

[evripides]

Hmm I am checking how to enable the transcoding but on the other tv that I have (android tv) the app is working find

the only issue is the lg tv

[TheDreadPirate]

Transcoding only happens if the client device can't play the file as is. Your Android TV can probably play the file without issue because it is either direct playing or only transcoding the audio.

But your LG TV requires a video transcode.