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    Jellyfin Forum Support Troubleshooting Only Live TV Transcoding Fails

     
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    Only Live TV Transcoding Fails

    leem0401
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    Posts: 2
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    Joined: 2025 Jul
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    #1
    2025-07-25, 05:45 PM
    I have AMD 3600 and Intel A380 (drivers are up to date).
    When I'm playing recorded MPEG2 format, I have no problem with the playback.
    However, whenever I'm watching live TV, it seems to work okay for a few minutes then it would shut down.

    I noticed that while I have hardware acceleration enabled QSV, when decoding live tv in MPEG2 format to encode to H264 format, a lot of dropped frames were occurring.
    So I disabled MPEG2 decoding to see if that helped.
    It helped in a sense that I don't see dropped frames anymore, but after a while, the stream still ends.

    I don't think MPEG2 decoding was the problem since although it improved my dropped frame after disabling it, it still stops the stream.
    Below is the error code I received after working fine for a bit.

    [h264_qsv @ 000002622a374c40] Error during encoding: device failed (-17)
    [vost#0:0/h264_qsv @ 000002622a3e7f40] Error submitting video frame to the encoder
    [vost#0:0/h264_qsv @ 000002622a3e7f40] Error encoding a frame: I/O error
    [vost#0:0/h264_qsv @ 000002622a3e7f40] Task finished with error code: -5 (I/O error)
    [vost#0:0/h264_qsv @ 000002622a3e7f40] Terminating thread with return code -5 (I/O error)
    [hls @ 000002622a3e7cc0] Opening 'Z:\transcodes\4535550e9e7191256ecf4584880b403e174.ts' for writing
    [hls @ 000002622a3e7cc0] Opening 'Z:\transcodes\4535550e9e7191256ecf4584880b403e.m3u8.tmp' for writing
    [out#0/hls @ 000002622991f380] video:1281621KiB audio:16483KiB subtitle:0KiB other streams:0KiB global headers:0KiB muxing overhead: unknown
    frame=15748 fps= 30 q=17.0 Lsize=N/A time=00:08:43.67 bitrate=N/A dup=602 drop=0 speed=0.999x   
    Conversion failed!

    How can I fix this?
    If I disable hardware acceleration, it seems to fix it but I need to use my GPU for 4K transcodes.
    leem0401
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    Junior Member

    Posts: 2
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    Joined: 2025 Jul
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    #2
    2025-07-25, 08:19 PM (This post was last modified: 2025-07-25, 11:11 PM by leem0401. Edited 3 times in total.)
    I was messing with ffmpeg but I couldn't resolve anything. -17 and -5 error continues to come up.
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