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    Jellyfin Forum Support Troubleshooting Unable to Reset Jellyfin to Startup Wizard

     
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    Unable to Reset Jellyfin to Startup Wizard

    I am unable to interact with Jellyfin or reset it. It just brings me to the logon screen even after unistalling
    justinpayton
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    Country:United States
    #1
    Yesterday, 12:47 AM (This post was last modified: Yesterday, 12:50 AM by justinpayton. Edited 1 time in total.)
    Jellyfin 10.10.7 arm64 on a M1 Mac OS Mini Running Sequoia 15.6.1.
    Using the app and accessing through Safari, Brave, Chrome (multiple attempts with cache cleared and incognito/private)

    Two issues:
    1. Entering my username with no password results in: "Connection Failure
    We're unable to connect to the selected server right now. Please ensure it is running and try again."
    2. Using Forgot Password generates a key, but there is no prompt to click "got it" and enter the pin generated in the json file I am able to locate (a new one is generated when I use this).

    -I ran through the Wizard the first time I opened the program and generated a password with the passwords app that saved. I selected an external SSD for the films on a USB 2.5 connection as a movies folder.
    -When I attempted to login it failed (I can't remember the message I got now as I tried the next steps assuming I had done something wrong with the username/password).
    -After failed attempts I tried to reset the password using Forgot Password. I was able to generate the pin, click "got it", and enter the pin. Nothing seemed to happen as it brought me back to the localhost page to login with my username and password. I tried again and I was unable to use the pin.
    -After researching it appeared that I might have locked my admin account.

    I ran killall on jellyfin to close it.
    I reset the password executing SQL in DB Browser for Sqlite in jellyfin.db. I used the following using my username:
    UPDATE Users SET InvalidLoginAttemptCount = 0 WHERE Username = 'LockedUserName';

    UPDATE Users SET InvalidLoginAttemptCount = 0 WHERE Username = 'LockedUserName';
    UPDATE Permissions SET Value = 0 WHERE Kind = 2 AND UserId IN (SELECT Id FROM Users WHERE Username = 'LockedUserName');


    I started and restarted jellyfin

    Attempting to login again and then attempting to reset the password resulted in the same.

    After this I thought that maybe I did something incorrectly during the setup so I reset the systems XML to false.
    <IsStartupWizardCompleted>false</IsStartupWizardCompleted>

    This did nothing. I still show up at the launch screen to log in.

    I thought this was an odd setting to have in system.xml if it doesn't do anything.

    I decided to completely uninstall using terminal.
    killall
    Cleared caches

    Deleted the app and emptied.
    rm -Rfv ~/.config/jellyfin
    rm -Rfv ~/.cache/jellyfin
    rm -Rfv ~/.local/share/jellyfin

    Reinstalled. The system.xml still says false for startup wizard, but it sends me to the login screen when I launch jellyfin...

    How do I get Jellyfin to run through the steps of the setup Wizard again?
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