Subs Not Showing in Client but Play in VLC

[slimetabnet]

Hi everyone,

Having a lot of trouble with a subtitled movie. The movie plays perfectly in the client and VLC, but the client will not show the pulldown to select the external sub file regardless of any action I take.

I've tried manually uploading the SRT file, searching/downloading from Open Subtitles via the plugin, running Subtitle Extract, scanning my libraries, clearing my browser cache, restarting my PC, renaming the file, adding "eng" to the file name. I've even tried a different version of the movie - Nothing works.

It's just this movie. I have similar movies with subtitles that play fine, with the pulldown to select the external sub rip on their homepage.

OS Windows 11 Pro
Version 24H2
OS build 26100.6584
Experience Windows Feature Experience Pack 1000.26100.234.0
-
Processor Intel® Core™ i7-8700 CPU @ 3.20GHz (3.19 GHz)
Installed RAM 32.0 GB (31.8 GB usable)
GPU Intel® UHD Graphics Family (8th generation)
DAC Type Internal
Adapter String Intel® UHD Graphics 630
BIOS Info Intel Video BIOS

Jellyfin version 10.10.7_windows_x64 (Windows Installer)

See attached log. Thanks in advance!

[Kpoch]

Dude i have exactly the opposite error, cant play external subs on android using external VLC but internal player plays normally.... wtf