2025-09-26, 10:17 AM
(This post was last modified: 2025-09-26, 10:27 AM by koogee. Edited 1 time in total.)
I'm new to JF and have been running it for a few months without any hiccups. This morning the app crashed in the middle of a video. I couldn't log in remotely to the app after that. Tried to restart the service remotely but it failed with the following error in log. Can anybody point out the issue or how to fix this??
Code:
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Jellyfin version: 10.10.7
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Environment Variables: ["[JELLYFIN_ARGS, $JELLYFIN_WEB_OPT $JELLYFIN_FFMPEG_OPT $JELLYFIN_SERVICE_OPT $JELLYFIN_NOWEBAPP_OPT $JELLFIN_ADDITIONAL_OPTS --datadir $JELLYFIN_DATA_DIR --configdir $JELLYFIN_CONFIG_DIR --logdir $JELLYFIN_LOG_DIR --cachedir $JELLYFIN_CACHE_DIR]", "[JELLYFIN_ADDITIONAL_OPTS, ]", "[JELLYFIN_CACHE_DIR, /var/cache/jellyfin]", "[JELLYFIN_USER, jellyfin]", "[JELLYFIN_DATA_DIR, /var/lib/jellyfin]", "[JELLYFIN_FFMPEG_OPT, --ffmpeg=/usr/lib/jellyfin-ffmpeg/ffmpeg]", "[JELLYFIN_WEB_OPT, --webdir=/usr/share/jellyfin/web]", "[JELLYFIN_LOG_DIR, /var/log/jellyfin]", "[JELLYFIN_CONFIG_DIR, /etc/jellyfin]"]
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Arguments: ["/usr/lib/jellyfin/bin/jellyfin.dll", "--webdir=/usr/share/jellyfin/web", "--ffmpeg=/usr/lib/jellyfin-ffmpeg/ffmpeg"]
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Operating system: Debian GNU/Linux 11 (bullseye)
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Architecture: X64
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] 64-Bit Process: True
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] User Interactive: True
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Processor count: 2
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Program data path: /var/lib/jellyfin
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Log directory path: /var/log/jellyfin
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Config directory path: /etc/jellyfin
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Cache path: /var/cache/jellyfin
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Temp directory path: /tmp/jellyfin
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Web resources path: /usr/share/jellyfin/web
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [INF] Application directory: /usr/lib/jellyfin/bin/
Sep 26 12:50:44 home-server jellyfin[980]: [12:50:44] [FTL] Unhandled Exception
Sep 26 12:50:44 home-server jellyfin[980]: System.InvalidOperationException: There is an error in XML document (0, 0).
Sep 26 12:50:44 home-server jellyfin[980]: ---> System.Xml.XmlException: Root element is missing.
Sep 26 12:50:44 home-server jellyfin[980]: at System.Xml.XmlTextReaderImpl.Throw(Exception e)
Sep 26 12:50:44 home-server jellyfin[980]: at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
Sep 26 12:50:44 home-server jellyfin[980]: at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
Sep 26 12:50:44 home-server jellyfin[980]: at System.Xml.XmlReader.MoveToContent()
Sep 26 12:50:44 home-server jellyfin[980]: at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderMigrationOptions.Read4_MigrationOptions()
Sep 26 12:50:44 home-server jellyfin[980]: at System.RuntimeMethodHandle.InvokeMethod(Object target, Void** arguments, Signature sig, Boolean isConstructor)
Sep 26 12:50:44 home-server jellyfin[980]: at System.Reflection.MethodBaseInvoker.InvokeWithNoArgs(Object obj, BindingFlags invokeAttr)
Sep 26 12:50:44 home-server jellyfin[980]: --- End of inner exception stack trace ---
Sep 26 12:50:44 home-server jellyfin[980]: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
Sep 26 12:50:44 home-server jellyfin[980]: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader)
Sep 26 12:50:44 home-server jellyfin[980]: at Emby.Server.Implementations.Serialization.MyXmlSerializer.DeserializeFromStream(Type type, Stream stream)
Sep 26 12:50:44 home-server jellyfin[980]: at Emby.Server.Implementations.Serialization.MyXmlSerializer.DeserializeFromFile(Type type, String file)
Sep 26 12:50:44 home-server jellyfin[980]: at Jellyfin.Server.Migrations.MigrationRunner.RunPreStartup(ServerApplicationPaths appPaths, ILoggerFactory loggerFactory)
Sep 26 12:50:44 home-server jellyfin[980]: at Jellyfin.Server.Program.StartApp(StartupOptions options)
Sep 26 12:50:44 home-server jellyfin[980]: at Jellyfin.Server.Program.<Main>(String[] args)
Sep 26 12:50:44 home-server jellyfin[980]: Unhandled exception. System.InvalidOperationException: There is an error in XML document (0, 0).
Sep 26 12:50:44 home-server jellyfin[980]: ---> System.Xml.XmlException: Root element is missing.
Sep 26 12:50:44 home-server jellyfin[980]: at System.Xml.XmlTextReaderImpl.Throw(Exception e)
Sep 26 12:50:44 home-server jellyfin[980]: at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
Sep 26 12:50:44 home-server jellyfin[980]: at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
Sep 26 12:50:44 home-server jellyfin[980]: at System.Xml.XmlReader.MoveToContent()
Sep 26 12:50:44 home-server jellyfin[980]: at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderMigrationOptions.Read4_MigrationOptions()
Sep 26 12:50:44 home-server jellyfin[980]: at System.RuntimeMethodHandle.InvokeMethod(Object target, Void** arguments, Signature sig, Boolean isConstructor)
Sep 26 12:50:44 home-server jellyfin[980]: at System.Reflection.MethodBaseInvoker.InvokeWithNoArgs(Object obj, BindingFlags invokeAttr)
Sep 26 12:50:44 home-server jellyfin[980]: --- End of inner exception stack trace ---
Sep 26 12:50:44 home-server jellyfin[980]: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
Sep 26 12:50:44 home-server jellyfin[980]: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader)
Sep 26 12:50:44 home-server jellyfin[980]: at Emby.Server.Implementations.Serialization.MyXmlSerializer.DeserializeFromStream(Type type, Stream stream)
Sep 26 12:50:44 home-server jellyfin[980]: at Emby.Server.Implementations.Serialization.MyXmlSerializer.DeserializeFromFile(Type type, String file)
Sep 26 12:50:44 home-server jellyfin[980]: at Jellyfin.Server.Migrations.MigrationRunner.RunPreStartup(ServerApplicationPaths appPaths, ILoggerFactory loggerFactory)
Sep 26 12:50:44 home-server jellyfin[980]: at Jellyfin.Server.Program.StartApp(StartupOptions options)
Sep 26 12:50:44 home-server jellyfin[980]: at Jellyfin.Server.Program.<Main>(String[] args)
Sep 26 12:50:44 home-server systemd[1]: jellyfin.service: Main process exited, code=killed, status=6/ABRT
Sep 26 12:50:44 home-server systemd[1]: jellyfin.service: Failed with result 'signal'.