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    Jellyfin Forum Support Troubleshooting Media Scanning & Identification Backdrop search suddenly yields no results

     
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    Backdrop search suddenly yields no results

    goliad
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    Posts: 2
    Threads: 1
    Joined: 2025 Oct
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    Country:United States
    #1
    9 hours ago
    Hoping someone can help me troubleshoot this random issue.

    All of a sudden yesterday new additions to my library stopped automatically including a single backdrop image, and when I manually add one and click the search button to look for more, there are no results (see screenshots).

    [Image: ciXf9Z7.png]

    [Image: 8Jwtnyw.png]

    I didn't change any settings related to backdrops or images that I'm aware of, and I haven't been able to locate any solutions online.

    The only setting I did change was removing the scheduled "update collections" event, because if a drive was disconnected it would empty the collections and I'd have to add them all back again.

    Running 10.10.7

    Any help greatly appreciated!
    kandykarter
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    Posts: 167
    Threads: 21
    Joined: 2023 Jun
    Reputation: 3
    #2
    9 hours ago (This post was last modified: 9 hours ago by kandykarter. Edited 1 time in total.)
    It's not just you. I'm assuming Tmdb has changed something in their API, but I'm not sure what if anything we can do about it.

    https://github.com/jellyfin/jellyfin/issues/14922
    Specifics:
    Jellyfin 10.10.7 (docker) on Debian 12.6 // N100 16GB
    Storage: Synology DS220+ CIFS mounts
    Clients: Jellyfin4Kodi (Addon Mode), Android, Android TV, Roku, Symfonium

    goliad
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    #3
    7 hours ago
    Gotcha, thanks for the info. I'll just hope this gets resolved on TMDB's end soon. Just so long as I know it's not something I accidentally changed or can fix myself. Thanks again!
    west
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    Posts: 19
    Threads: 4
    Joined: 2023 Jun
    Reputation: 3
    #4
    5 hours ago
    It's because TMDB implemented language regions a few weeks ago, and the API for that change just went live in the last couple days.
    xx-XX means "no language no region"
    en-US for example would mean "English language U.S. region"
    Jellyfin is looking for xx instead of xx-XX, so it's interpreting xx-XX backdrops as being thumbs belonging to a language group instead of passing them along as textless backdrops.
    Jellyfin code simply needs to be changed to adapt to TMDB's new changes.
    Should be fairly easy to fix. Should be fairly quick to fix however that all depends on the devs.
    kandykarter
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    Posts: 167
    Threads: 21
    Joined: 2023 Jun
    Reputation: 3
    #5
    5 hours ago
    Oh, interesting. Quick checked and if you search images, select Thumb and "All languages" and there's all the backdrops. Thanks!
    Specifics:
    Jellyfin 10.10.7 (docker) on Debian 12.6 // N100 16GB
    Storage: Synology DS220+ CIFS mounts
    Clients: Jellyfin4Kodi (Addon Mode), Android, Android TV, Roku, Symfonium

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