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    Jellyfin Forum Support Troubleshooting Android "Source Error" when playing media

     
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    Android "Source Error" when playing media

    Media I created from a blu-ray rip is causing the Android player to say "Source Error" and not play
    kevbo
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    Junior Member

    Posts: 2
    Threads: 1
    Joined: 2023 Dec
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    Country:United States
    #3
    2023-12-04, 01:35 AM
    Thanks. I have done as you suggested and made a media file with just the video, but had the same problem. The thing is, the fact that the x265 encoded videos work and the QSV don't is what is tripping me up: both are HEVC Main 10 L4 and Opus.

    I'm also just targeting the phone for now, because it is sitting next to me as I'm sitting at my PC doing the work. I think both devices can handle Opus audio, and the fact that the Pixel 4a plays the second video, and some UHD rips, just fine leads me to believe that it handles HEVC10 Main 10.

    I think there's something screwy about the QSV encode, but I don't know how to get any log info to figure out why the Android device is saying "Source Error". That's really what I'm after: how can I get debugging/logging info from the client as it is running. I was originally thinking about how to do that on the Shield TV, but since my phone is having the problem too, it is probably easier to work with it.


    Here's the one that works:

    General
    Unique ID : 45256732827076681419788273058715399969 (0x220C21339AE201571B2C32801709F721)
    Complete name : \\xxx\That 70's Show (199Nerd-face\Season 01\That '70s Show (199Nerd-face s01e01 That '70s Pilot.mkv
    Format : Matroska
    Format version : Version 4
    File size : 725 MiB
    Duration : 22 min 33 s
    Overall bit rate : 4 494 kb/s
    Frame rate : 23.976 FPS
    Movie name : That '70s Show (199Nerd-face s01e01 That '70s Pilot
    Encoded date : 2023-11-13 14:02:22 UTC
    Writing application : HandBrake 1.6.1 2023012300
    Writing library : Lavf59.27.100
    ErrorDetectionType : Per level 1

    Video
    ID : 1
    Format : HEVC
    Format/Info : High Efficiency Video Coding
    Format profile : Main 10@L4@Main
    Codec ID : V_MPEGH/ISO/HEVC
    Duration : 22 min 33 s
    Width : 1 920 pixels
    Height : 1 080 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 23.976 (24000/1001) FPS
    Color space : YUV
    Chroma subsampling : 4:2:0 (Type 0)
    Bit depth : 10 bits
    Writing library : x265 3.5+1-f0c1022b6:[Windows][GCC 10.2.0][64 bit] 10bit
    Encoding settings : cpuid=1111039 / frame-threads=4 / numa-pools=16 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1920x1080 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=3 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-eob / no-eos / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=24 / keyint=240 / gop-lookahead=0 / bframes=4 / b-adapt=0 / b-pyramid / bframe-bias=0 / rc-lookahead=15 / lookahead-slices=6 / scenecut=40 / no-hist-scenecut / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=0 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=2 / limit-refs=3 / no-limit-modes / me=1 / subme=2 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=2 / selective-sao=4 / no-early-skip / rskip / fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=0.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=24.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / ipratio=1.40 / pbratio=1.30 / aq-mode=2 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=1 / transfer=1 / colormatrix=1 / chromaloc=1 / chromaloc-top=0 / chromaloc-bottom=0 / display-window=0 / cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / no-sbrc / no-hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / scenecut-aware-qp=0conformance-window-offsets / right=0 / bottom=0 / decoder-max-rate=0 / no-vbv-live-multi-pass / no-mcstf
    Default : Yes
    Forced : No
    Color range : Limited
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.709

    Audio
    ID : 2
    Format : Opus
    Codec ID : A_OPUS
    Duration : 22 min 33 s
    Channel(s) : 6 channels
    Channel layout : L R C Lb Rb LFE
    Sampling rate : 48.0 kHz
    Compression mode : Lossy
    Delay relative to video : -7 ms
    Title : Surround 5.1
    Language : English
    Default : Yes
    Forced : No

    Menu
    00:00:00.000 : Chapter 1
    00:04:24.514 : Chapter 2
    00:13:33.313 : Chapter 3
    00:21:58.359 : Chapter 4


    Here's the one that doesn't (the video-only version as suggested):

    General
    Unique ID : 49557309443681099956979934690330263555 (0x254863FFCF18134E0DFEA7EAE287C003)
    Complete name : \\bravo\0movie\children\tv\tv_dvd\Friends (1994)\Season 01\Friends (1994) S01e01 The One Where Monica Gets A Roommate.mkv
    Format : Matroska
    Format version : Version 4
    File size : 711 MiB
    Duration : 22 min 48 s
    Overall bit rate : 4 358 kb/s
    Frame rate : 23.976 FPS
    Movie name : Friends (1994) s01e01 The One Where Monica Gets a Roommate
    Writing application : Lavf60.3.100
    Writing library : Lavf60.3.100
    ErrorDetectionType : Per level 1

    Video
    ID : 1
    Format : HEVC
    Format/Info : High Efficiency Video Coding
    Format profile : Main 10@L4@High
    Codec ID : V_MPEGH/ISO/HEVC
    Duration : 22 min 48 s
    Bit rate : 4 272 kb/s
    Width : 1 920 pixels
    Height : 1 080 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 23.976 (24000/1001) FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 10 bits
    Bits/(Pixel*Frame) : 0.086
    Stream size : 697 MiB (98%)
    Default : Yes
    Forced : No
    Color range : Limited
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.709

    Menu
    00:00:00.007 : Chapter 1
    00:05:10.150 : Chapter 2
    00:14:11.691 : Chapter 3
    00:22:09.085 : Chapter 4
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    Messages In This Thread
    Android "Source Error" when playing media - by kevbo - 2023-12-03, 04:19 AM
    RE: Android "Source Error" when playing media - by tmsrxzar - 2023-12-03, 04:51 AM
    RE: Android "Source Error" when playing media - by kevbo - 2023-12-04, 01:35 AM

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