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    Jellyfin Forum Support General Questions Brand new Roku Ultra - Jellyfin app crashes when I try to play

     
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    Brand new Roku Ultra - Jellyfin app crashes when I try to play

    No matter what audio or video encoding I select, the Jellyfin app crashes
    Stackson212
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    #3
    2023-12-19, 06:13 PM
    (2023-12-19, 02:17 PM)TheDreadPirate Wrote: https://github.com/jellyfin/jellyfin-roku/issues/1586

    Does this git issue have anything that helps?  Make sure that the new device is fully up to date.

    This was the issue exactly - thank you! The latest Roku app needs Roku OS12+, and my Ultra shipped with OS11.X. Despite it being set to check for OS updates on a daily basis, I needed to manually trigger an update to Roku OS12. Now that I have, everything worked great! Thanks so much for pointing me to that.

    I still appear to be transcoding even H264 with the reason being "the video codec is not supported" - which seems odd. But I can troubleshoot that, and at least it's playing now. Thanks again.
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    Messages In This Thread
    Brand new Roku Ultra - Jellyfin app crashes when I try to play - by Stackson212 - 2023-12-19, 03:13 AM
    RE: Brand new Roku Ultra - Jellyfin app crashes when I try to play - by TheDreadPirate - 2023-12-19, 02:17 PM
    RE: Brand new Roku Ultra - Jellyfin app crashes when I try to play - by Stackson212 - 2023-12-19, 06:13 PM
    RE: Brand new Roku Ultra - Jellyfin app crashes when I try to play - by TheDreadPirate - 2023-12-19, 07:03 PM

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