2024-02-02, 10:02 PM
(This post was last modified: 2024-02-02, 10:07 PM by ramicio. Edited 1 time in total.)
(2024-02-02, 03:40 PM)tmsrxzar Wrote:(2024-02-02, 12:28 PM)wkearney99 Wrote: You may want to claim "not an option" but you're not going to get a full picture of what's going on unless you actually troubleshoot it.
Free software doesn't hold your hand or come with 'on demand' support.
+1
instead of the user coming back with more information they came back with a threat that they will just use a "competitor"
except the mistake is in thinking jellyfin is in competition with any others, it's simply an alternative for those who want to use it
basically if jellyfin works for you great, if not use something else and when that something else doesn't work jellyfin will be here when you come back
nobody expecting competition with paid software is likely to contribute any way so those users are welcome to come and go as they wish
I asked you more than once what information you needed from the logs and what information should be redacted from logs for privacy's sake and you never felt like answering those questions.
(2024-02-02, 12:28 PM)wkearney99 Wrote: You may want to claim "not an option" but you're not going to get a full picture of what's going on unless you actually troubleshoot it.
Free software doesn't hold your hand or come with 'on demand' support.
I gave you a suggestion as to how to eliminate networking bottlenecks as a potential problem and you rejected it out of hand. I suppose I'm done then.
How is a non-tech-savvy client, who isn't me, not having the hardware to run a VPN tunnel, me rejecting things to try? I simply stated what was factually impossible to test. Am I supposed to gift them some sort of enterprise-grade router? You can literally see my statement. I didn't say anything remotely close to "That's stupid, I'm not trying that." What I state is that it CAN'T be tried.